IT Systems Specialist 100

What is the Opportunity?

As an IT Systems Specialist you will play a pivotal role in maintaining the seamless operation of the organisation's end-user devices, software, and core systems. This role centres on troubleshooting technical challenges, restoring service swiftly, and supporting the deployment and documentation of IT infrastructure. As an IT Specialist you will respond to tickets and direct requests, take part in IT projects, and drive process improvement initiatives that empower the organisation's productivity.

This position is based in Witterswil, Solothurn (Basel Area), Switzerland, with excellent public transport access (Tram ) and free on-site parking.

What is the Role

• Install, Configure, and Upgrade: Deploy, configure, and upgrade software and hardware, ensuring compatibility and security across the organisation's technology environment.
• Technical Issue Resolution: Troubleshoot and resolve issues with devices, operating systems, and core applications through multiple support channels, including ticketing system, phone, email, and in-person contact.
• Device Repair & Data Management: Repair or replace faulty hardware, facilitate secure data transfers, and manage user data migrations with a focus on security and minimal disruption.
• User Support & Training: Provide first-line technical support to users, deliver training on systems and security best practices, and promote digital literacy across the organisation.
• Network & Infrastructure Support: Diagnose and resolve network and infrastructure issues; escalate complex problems appropriately to ensure rapid resolution.
• Asset Management: Maintain precise asset records, assist with IT audits, and support procurement processes for hardware and software.
• IT Projects & Rollouts: Contribute actively to technology rollouts, assist in the implementation of new systems, and participate in process improvement initiatives.
• Documentation & Compliance: Maintain comprehensive documentation, ensure compliance with IT policies, and uphold high standards of service.
• Undertake additional tasks and responsibilities as delegated by IT leadership.

Does this sound like you?

• High school diploma (IT degree preferred)
• Hands-on experience with hardware, software, and troubleshooting
• Familiarity with Microsoft Windows operating systems and Office Suite
• Knowledge of Active Directory, Azure AD, Intune
• Certifications (CompTIA A+, Microsoft Azure Fundamentals) are a plus
• Excellent verbal and written communication skills for effective user interaction and documentation.
• Customer-focused mentality, adaptable to independent or team-based work environments
• Strong problem-solving, organizational skills, and attention to details
• Fluent in English; German/French a plus
• Swiss/EU citizenship or valid Swiss C permit
• Willingness to travel occasionally and support outside regular hours

Your Performance Indicators

• Fast and effective incident resolution
• Accurate asset tracking
• Positive user feedback
• Active project participation
• Policy and security compliance

Why Ovivo?

• Innovative, global leader in water treatment technology
• Dynamic, varied role with modern tools and systems
• Flexible hours and occasional travel
• Ongoing training and development opportunities
• Excellent public transport access (Tram ) and free parking

At Ovivo we are committed to providing working environments where everyone is included and treated fairly and with respect.

Dive in - Apply Today! Let's change the future of water together.

About Ovivo

Ovivo is a global provider of equipment, technology, and systems producing among the purest water and treating some of the most challenging wastewater in the industry. Ovivo is a powerful global brand with renowned trademarks, possessing more than years of expertise and references in water treatment, supported by its proprietary products, advanced technologies, and extensive system integration knowhow. Ovivo delivers conventional to highly technological water treatment solutions for the industrial and municipal markets and leverages its large installed base of equipment around the world to offer parts and services to its customers. Ovivo is dedicated to innovation in an industry that is in constant evolution and offers water treatment solutions that are cost-effective, energy-efficient, and environmentally sustainable.

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