Junior IT Support Engineer - Zurich - Contract

IT Infrastructure and Support Engineer - Zurich - 6 Month Contract (On-Site)

This is an initial 6 month contract that is part time (3 days a week with occasional full weeks to cover absences)

There is no remote option available - the successful candidate needs to be in the office every day.

The role is to join a global insurance business who are looking to add a temporary resource to support the IT Infrastructure / Support and Operations centre through the general day to day running of the IT function.

More information on the key responsibilities and the technical skill sets needed is below :

Key Responsibilities :

• Technical Support & Maintenance : Respond to technical requests, install, configure, diagnose, repair, patch, and upgrade IT hardware and systems to ensure optimal performance.
• Issue Management : Track and manage requests through an ITSM platform, driving issues to resolution and escalating to second and third-line support teams as necessary.
• Monitoring & Reporting : Monitor global systems, networks, virtualised platforms, and applications for operational health, resolving issues and escalating when required.
• Out-of-Hours Support : Provide essential out-of-hours emergency support as part of a global on-call rota.
• Application Management : Create and deploy Windows application packages and manage monthly patch deployments via automated systems.
• User Training & Onboarding : Lead staff onboarding processes, conducting system inductions and ongoing user training as new systems are deployed.
• Data Center Operations : Oversee local data center operations, coordinating with vendors and ensuring compliance with change control procedures.
• Security & Vulnerability Management : Work with the IT Security team to ensure compliance with security policies and assist with vulnerability management and patching.
• Project Support : Assist in infrastructure projects, ensuring smooth transitions from deployment to operational handover.

Ideal experience / background :

To apply for this role, please send your CV or call Ric Marshall at Oliver James for more information.

IT Infrastructure and Support Engineer - Zurich - 6 Month Contract (On-Site)