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Shift Leader

BURGER KINGCrissier

Vor 30+ Tagen

Stellenbeschreibung

1 - Situation :

Position : Employee
Position Title : Shift Leader
Reporting hierarchy : Store Manager
Location : Restaurant

2 - Summary of the main missions :

The Shift Leader assists the Store Manager of the establishment in his / her various tasks by supervising and coordinating the activities of the restaurant. He or she is responsible for the image of the Burger King® brand.

Customer service :

The Shift Leader must ensure customer satisfaction and good service within a reasonable time.

He or she must control the fluidity of taking orders and the speed of service.

He or she must ensure the best loyalty of customers and lead corrective actions in response to customer comments.

Operational in the field, the Shift Leader must be present in the kitchen, at the counter and in the catering room in order to help its employees if necessary and limit the waiting time for customers. He or she is the manager in charge of the shift.

Operational management :

The Shift Leader manages the daily life of the entire restaurant in compliance with Burger King® standards.

He or she participates in and ensures the application of the restaurant opening and closing procedures. It guarantees the correct application of quality indicators and implements corrective actions if necessary. It enforces Burger King® health and safety standards.

He or she ensures the proper use and proper functioning of the restaurant equipment. He or she participates in the management of the supply of raw materials and orders of maintenance products, manages the monitoring of stocks of goods.

Team management :

He or she actively participates in workforce management : He or she assists the Store Manager in the recruitment of its employees, their integration, and their training (administrative follow-up, respect of deadlines). He or she also organizes their performance appraisal interviews.

He or she draws up the schedules, established in line with the restaurant's productivity forecasts and activity flows. He or she plays the role of animator. He or she leads pre-rush briefings and end-of-service debriefings. He or she guarantees a good team spirit by motivating his / her collaborators and punishing them if necessary.

3 - Qualification and skills required :

Required conditions : BAC obtained (or equivalent) / BAC +2

Knowledge / Professional Skills :

Customer reception

Knowledge of sales techniques

Collection procedure

Culinary production technique

Team leader

Mastery of hygiene and food safety rules

Inventory management

Knowledge of social legislation

Recruitment technique

Individual qualities expected :

Sense of contact and customer satisfaction

Ease of expression, capacity in team management

Dynamism and reactivity

Compliance with standards and processes

Punctuality, thoroughness and availability

Taste for teamwork

Versatility and adaptability

Good presentation

Initiative, proactivity

4 - Salary package :

Employment contract of indefinite duration

Hourly

Remuneration : according to the grid in force within the company