Talent.com
Client Project & Service Manager
Client Project & Service ManagerEvooq • Lausanne, Vaud, Switzerland
Client Project & Service Manager

Client Project & Service Manager

Evooq • Lausanne, Vaud, Switzerland
Vor 30+ Tagen
Stellenbeschreibung

Project Implementation & Delivery

  • Lead and manage end-to-end client onboarding and implementation projects from initial scoping through deployment go-live and handover to ongoing service.
  • Define and maintain a repeatable scalable framework for project execution to ensure consistent high-quality delivery across clients.
  • Oversee project timelines budgets resource allocation risk management and delivery KPIs to ensure successful and profitable outcomes.
  • Coordinate across Evooqs internal teams including Product Engineering and Client Success to ensure alignment and timely delivery of all project components.

Client Relationship & Service Management

  • Serve as a trusted advisor and main point of contact for assigned clients ensuring ongoing satisfaction and engagement.
  • Build strong long-term relationships with stakeholders at all levels from project sponsors to operational users.
  • Understand each clients business objectives translating them into clear requirements and actionable delivery plans.
  • Manage the client governance model including project steering committees and regular service reviews.
  • Provide structured reporting on delivery performance progress and areas for continuous improvement.
  • Collaboration & Continuous Improvement

  • Work closely with Product Managers to share client insights identify service enhancements and influence the product roadmap.
  • Partner with internal support and engineering teams to resolve client-specific issues and implement tailored solutions.
  • Conduct client training sessions to enhance adoption and effective usage of Evooqs platform.
  • Proactively monitor service performance and usage metrics to identify opportunities for optimization and innovation.
  • Collaborate with Account Managers to uncover and execute on cross-selling or upselling opportunities.
  • Qualifications :

  • Proven experience in project management client delivery or service management roles within financial technology SaaS or wealth management environments.
  • Strong understanding of financial services processes ideally in areas such as investment management portfolio analytics or advisory platforms.
  • Excellent organizational skills and the ability to manage multiple projects and stakeholders simultaneously.
  • Exceptional communication and relationship-building skills with a client-first mindset.
  • A proactive solutions-oriented approach comfortable working in a dynamic fast-paced scale-up environment.
  • Fluency in English (French or German is a plus).
  • Why Join Evooq

  • Work with a talented diverse team shaping the future of wealth management technology.
  • Join a growing company where your contributions directly impact client success and business growth.
  • Collaborate with leading financial institutions across Europe and beyond.
  • Hybrid and flexible working environment with a strong culture of autonomy and trust.
  • Additional Information :

    Evooq is a global provider of technology-driven solutions for wealth and asset managers. We aim to radically simplify the investment process and make investments more accessible and more understandable for professional investors and their clients.

    Our clients include some of the worlds largest banks as well as wealth management companies and pension funds across Europe and Asia.

    We are headquartered in Lausanne and have offices in Zurich Geneva Fribourg and Singapore.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

    Experience : years

    Vacancy : 1

    Jobalert für diese Suche erstellen

    Project Manager • Lausanne, Vaud, Switzerland

    Ähnliche Stellenangebote
    Product Manager

    Product Manager

    ETEL S.A. • Môtiers NE, CH
    A self-driven professional who works independently towards objectives, anticipates changes and business needs with agility, and demonstrates recognized cross-functional leadership by setting high q...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    Client Relationship Advisor

    Client Relationship Advisor

    theHRchapter • Lausanne, Vaud, .CH
    Quick Apply
    Your Strategic Partner for HR, Payroll & Headhunting Solutions.The role focuses on developing and maintaining client relationships, delivering clear guidance on client solutions, and supporting gro...Mehr anzeigen
    Zuletzt aktualisiert: vor 12 Tagen
    Un Employé Service Clientèle

    Un Employé Service Clientèle

    Mauler & Cie S.A. • Môtiers NE, CH
    Les Caves Mauler élaborent leurs vins mousseux dans le Val-de-Travers depuis près de 200 ans et les commercialisent dans toute la Suisse et au-delà. Depuis l'origine, la maison Mauler est fidèle...Mehr anzeigen
    Zuletzt aktualisiert: vor 2 Tagen • Gesponsert
    Manager Service Client

    Manager Service Client

    Assura • Pully, CH
    Ce à quoi tu contribues.Tu joues un rôle central dans l’encadrement de ton équipe en soutenant chacun dans ses missions quotidiennes, en favorisant le développement...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    Responsable De Projet / Attaché De Clientèle À 80 À 100% - Cdd 8 Mois

    Responsable De Projet / Attaché De Clientèle À 80 À 100% - Cdd 8 Mois

    7act, Benson • Lausanne et environs, CH
    Nous sommes mandatés par une entreprise familiale active dans le domaine du retail, de l’événementiel et du merchandising pour le secteur du luxe. Son activité se concentre sur le design, la créatio...Mehr anzeigen
    Zuletzt aktualisiert: vor 2 Tagen • Gesponsert
    Service Sales Manager Fokus Auf Digitales & Nachhaltiges Energiemanagement (W

    Service Sales Manager Fokus Auf Digitales & Nachhaltiges Energiemanagement (W

    Schneider Electric (Schweiz) AG • Crissier, CH
    Du bist die treibende Kraft hinter einem modernen Serviceansatz, der weit über klassische Wartung hinausgeht.Mit einem starken Fokus auf digitale Services unterstütz von AI, vernetzte Systeme und d...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    IT Services Manager -

    IT Services Manager -

    Michael Page Switzerland • Lausanne, Vaud, Switzerland
    IT fournis aux différentes entités du groupe.Vous assurerez un haut niveau de qualité et de disponibilité des services, en garantissant un suivi efficace des processus ITIL et une communication pro...Mehr anzeigen
    Zuletzt aktualisiert: vor 11 Tagen • Gesponsert
    Product manager

    Product manager

    ETEL S.A. • Môtiers NE, CH
    A self-driven professional who works independently towards objectives, anticipates changes and business needs with agility, and demonstrates recognized cross-functional leadership by setting high q...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    Customer Contract Administrator H / F

    Customer Contract Administrator H / F

    ALBEDIS • Lausanne, Vaud (canton), CH
    For one of our clients, an industrial company based in Lausanne, we are looking for a.Customer Contract Administrator H / F. You will be responsible for the complete management of export customer orde...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    Chef de projet technique - Constructeur mouvement H / F

    Chef de projet technique - Constructeur mouvement H / F

    FLEXSIS • Le Locle, La Chaux de Fonds / Le Locle, CH
    Dans le cadre de ses activités de développement, notre client une belle Manufacture haut de gamme, offre la possibilité de rejoindre son site du. Chef de projet technique - Constructeur mouvement H / ...Mehr anzeigen
    Zuletzt aktualisiert: vor 9 Tagen • Gesponsert
    Assistant E S Service Clients 100%

    Assistant E S Service Clients 100%

    Culligan Switzerland SA • 1052 Le Mont sur Lausanne, CH
    Vos tâches et responsabilités : .Relation client : gestion des demandes et réclamations, devis, suivi des pannes simples et dépannage 1er niveau (SAV).Facturation : v&eacu...Mehr anzeigen
    Zuletzt aktualisiert: vor 1 Tag • Gesponsert
    Digital Sales Project Manager

    Digital Sales Project Manager

    Tissot • Le Locle, CH
    Tissot has been growing and developing its tradition of innovation sinceFrom the early days to the present, in its home in Le Locle in the Swiss Jura mountains, Tissot has translated craftsmanship ...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen • Gesponsert
    Product Manager OTC

    Product Manager OTC

    Stettler Consulting SA • Lausanne, Vaud, Switzerland
    Un nouveau défi dans le marketing pharmaceutique.Elaborer, valider et contrôler les plans marketing.Elaboration et suivi du budget pour l ensemble des produits de la Business Unit.Superviser la mis...Mehr anzeigen
    Zuletzt aktualisiert: vor 3 Tagen • Gesponsert
    Account Manager

    Account Manager

    Careerplus AG • Lausanne, CH
    Vous souhaitez construire des relations solides dans un poste humain et stratégique? Mettez vos talents relationnels au service d’un acteur reconnu dans la gestion des créances!.Vous souhaitez cons...Mehr anzeigen
    Zuletzt aktualisiert: vor 1 Tag • Gesponsert
    Project Manager E-Transport Railway

    Project Manager E-Transport Railway

    Leclanché e-Mobility SA • 1401 Yverdon-les-Bains, CH
    Manage project plans through the New Product Introduction process, from Technical proposal to customers to Industrialization and start of serial production. Plan the different project execution phas...Mehr anzeigen
    Zuletzt aktualisiert: vor 6 Tagen • Gesponsert
    Project Manager 80-100%

    Project Manager 80-100%

    ABB Schweiz AG • Vaud, CH
    In this role, you will oversee servicemedium voltage,low voltage switchgear and power generator set (genset) projects, within the Electrification Service division in Switzerland, mainly in the Fren...Mehr anzeigen
    Zuletzt aktualisiert: vor 2 Tagen • Gesponsert
    Collaborateur Formalité / compliance Et Service

    Collaborateur Formalité / compliance Et Service

    Banque Raiffeisen d'Yverdon-les-Bains • Yverdon-les-Bains, CH
    Contrôle et analyse de la documentation pour tous types d'ouverture et de mutation de relations.Contrôle de l'application des processus internes. Support et assistance aux collaborateurs pour les qu...Mehr anzeigen
    Zuletzt aktualisiert: vor 16 Tagen • Gesponsert
    Customer Project Manager Integrated Photonics (ID 2522)

    Customer Project Manager Integrated Photonics (ID 2522)

    Ligentec SA • Lausanne, Vaud, Switzerland
    Quick Apply
    LIGENTEC is a rapidly growing European company headquartered in Lausanne, Switzerland.Since 2021, we have expanded our manufacturing capabilities by establishing LIGENTEC France, located south of P...Mehr anzeigen
    Zuletzt aktualisiert: vor über 30 Tagen