Senior ITSM Engineer

Senior ITSM Engineer ITSM Lifecycle Implementation | Zurich (Hybrid)

We're looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich .

This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.

What You'll Do

Drive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy)

Develop and enhance ITSM processes :

Incident, Change, Service Request, and Configuration Management

Automate workflows using PowerShell, SQL , and other scripting tools

Maintain and expand the CMDB , ensuring data integrity and structure

Manage data imports from source systems and optimize interfaces

Act as a trusted partner to the team and grow into a go-to expert for ITSM topics

What You Bring

5+ years experience in ITSM engineering and project delivery

Strong background in :

IT Asset & Configuration Management

Scripting & automation (PowerShell, SQL; C# is a plus)

API development & system integration

ITSM process design & tool configuration

ITIL and / or DevOps experience

Fluent German and English communication skills

Collaborative team player with a proactive, hands-on approach

Bonus Points

Experience in the insurance sector

Certifications in ITIL or DevOps