Customer Success Manager [Switzerland / Frankfurt / London / Paris]

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.

Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets, and stablecoins.

We are looking for ambitious and driven individuals to support our rapid global growth.

Our Customer Success team's mission is to ensure the long-term success and satisfaction of customers. By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty. We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges. Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.

Tasks

As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.

You will work closely with the sales team. Your tasks will include :

• Increase customer retention and satisfaction
• Expand customer's adoption of Taurus solutions
• Renew contracts and reduce churn
• Ensure customers get fast time-to-value
• Collect customer feedback and close feedback loops
• Lead initiatives to publish customer references / success stories

Requirements

A Customer Success Manager (CSM) requires a combination of skills to effectively fulfill its responsibilities :

Benefits

As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and can-do mindset. We are an equal-opportunity employer.

Note

We will not consider applications via agencies.

taurushq[.]com

Taurus is a fintech company and global leading infrastructure provider, allowing its clients to manage any digital asset - cryptocurrencies, tokenized assets, and digital currencies – with one unified platform. We are a team of entrepreneurs and experts working hard to create the capital markets infrastructure of tomorrow.