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CRM Service Administrator (m / f / d)

LHHZug, Zug, Switzerland

Vor 30+ Tagen

Stellenbeschreibung

Position Title : CRM Service Administrator (m / f / d)

Location : Zug Area, Switzerland (Remote work possible)

Start Date : As soon as possible, latest by October 2025

Workload : 100%

Contract Type : Permanent

About the Role

We are looking for an experienced and motivated CRM Service Administrator (m / f / d) to support our Finance & Commercial Operations team in the effective implementation and maintenance of Salesforce Service processes. This position offers a dynamic and collaborative work environment with opportunities for professional growth.

Key Responsibilities

Lead the implementation of local and global Salesforce Service processes (scoping, user stories, incident and defect handling)
Align local needs with global and regional CRM / ERP systems
Maintain and optimize interfaces between Customer Service and other systems
Identify and implement process improvements
Perform regular health checks in SAP and Salesforce
Participate in international change management meetings
Handle and document customer complaints and requests in the CRM system
Provide support to the Customer Service team and its interfaces
Strengthen the service back-office operations

Required Qualifications and Experience

Completed commercial or technical vocational training or higher education

Several years of experience as a key user of CRM and ERP systems, preferably Salesforce and SAP

Proven experience with transformation projects and KPI monitoring

Strong analytical thinking, communication skills, and flexibility

Ability to work independently and collaboratively across departments

Fast learner in using new IT tools and systems

Fluent in German and good command of English

Experience in project management is a plus

Application Information

Please submit your CV in German

Only applicants with a completed education can be considered for this position

We look forward to receiving your application.

LI-KT1 #LI-Hybrid

Jobalert für diese Suche erstellen

Crm Service Administrator • Zug, Zug, Switzerland