Global Customer Care Coordinator

We are seeking a  Global Customer Care Coordinator  to support our  Metals Commodities  product line within the  Natural Resources  division. This role is pivotal in managing the order-to-invoice process and coordinating global operations for our international clients.

Youll work closely with SGS affiliates worldwide to ensure seamless service delivery accurate reporting and timely invoicing making a direct impact on client satisfaction and operational efficiency.

Key Responsibilities

• Coordinate global product-line operations and client service delivery.
• Manage client enquiries regarding inspection and laboratory services.
• Liaise with SGS affiliates to track work progress and communicate updates.
• Analyze inspection data and review reports to ensure compliance with client requirements.
• Ensure adherence to inspection protocols and business policies.
• Oversee billing procedures and generate client invoices.
• Maintain job files in line with internal control systems.
• Support accounts receivable management in line with group policy.

Qualifications :

Essential Qualifications

Desirable Qualifications

Additional Information :

Why SGS

Join Us :  At SGS we are dedicated to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfil your potential.

Remote Work : No

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1