Customer Service Specialist

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title : Customer Service Specialist ALPINE

Location : Zug

Job Description

The Customer Service Specialist for the ALPINE region plays a pivotal role in orchestrating seamless customer interactions and operational efficiency across the ALPINE countries (Switzerland and Austria) with a focus on objectives : managing Customer inquiries (inbound & outbound) Order management (OM) Invoiced to Cash (I2C) processes & Customer pro-active sales support.

This role is responsible for maintaining high levels of customer satisfaction while fostering cross-functional collaboration acting as a first line resolution.

The Customer Service / Sales Specialist is a key driver in ensuring Galdermas success to increase customer satisfaction.

Key Responsibilities

• Manage communication channels and handle customer inquiries and complaints including medical inquiries vigilance reports and product inquiries.
• Manage inbound and outbound customer sales / service in language of our customers German French English
• Process and manage orders and product returns ensuring on-time delivery and handling any irregularities in order processing.
• Maintain customer data and conduct debtor control and research.
• Handle & respond to customer complaints and issues providing resolution or escalating the issue to the appropriate department if needed
• Handle and allocate medical questions for cosmetics prescription and aesthetics products
• Build and maintain strong relationships with customers by providing excellent customer service in terms of inbound outbound upselling and cross selling
• Maintain accurate documentation of customer interactions and transactions
• Stay up-to-date with product knowledge to ensure customers receive accurate and timely information
• Collaborate with other departments to ensure customer satisfaction
• Attend training sessions and meetings as required
• Process orders returns and exchanges in accordance with company policies
• Initiate change in processes concerning customer care with the sole purpose to improve customer satisfaction

Skills & Qualifications

What we offer in return

Next Steps

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1