IT System Admin Helpdesk

Do you crave technical diversity, concrete projects, and a close-knit team? At e-novinfo, we combine expertise and team spirit for 25 years, standing out in the field of technology and active solutions. The group can provide a 360-degree service thanks to its expertise in telephony services, time management, and with continuous growth, our company is strengthening its teams and recruiting several new talents to support its development. Join us as IT System X 100% at our St-Prex site and participate in stimulating projects in a dynamic and innovative environment!IT System X Job Description : - Incident management from our level 2 and 3 support- Handling issues escalated to levels 2 and 3- Resolving PC & Server problems- Escalating issues requiring on-site intervention- Escalating issues requiring higher-level expertise- Monitoring follow-up- Managing customer requests to our support- Managing Active Directory- Backup management- Printer management- Assistance / execution of remote projects- Possibility of intervening at different levels : PC, networks, servers, firewalls- Working in global IT environments- Providing remote assistance to end clients Profile : - You hold an IT diploma (or equivalent)- You demonstrate resilience to stress and manage priorities flexibly- Customer service and efficiency-oriented, you stand out for your rigor, sense of proactivity, and excellent teamwork skills- Perfect command of French, English oral and written at a minimum B1 level required. Knowledge of German is a plus- Show curiosity for technological evolutions Experience : - 3 to 5 years of proven experience in a similar position- Mastery of the following environments : VMware, Veeam, Exchange- Strong technical skills : switching (Layer 2 & 3), firewalls (UTM), SAN storage (iSCSI, etc.)- Experience in Cloud deployments (Office 365, high availability (HA), security, scripting, monitoring…)- Familiarity with Dell Technologies product ranges We offer : - A modern and pleasant working environment, with cutting-edge equipment- A stimulating and varied permanent position within a dynamic, committed, and passionate team- A spirit based on mutual aid and knowledge sharing- The opportunity to develop diverse technical skills through concrete projects in various fields- Exposure to a wide portfolio of clients, with technically challenging missions Benefits : - 5 weeks of vacation- Extra minutes to compensate for unofficial public holidays in the canton of the workplace, as well as bridge days- Enhanced professional pension plan (LPP), above legal standards Interested? Send us your complete application (CV, cover letter, diplomas) — we look forward to discovering your profile : If you don’t receive a response from us within two weeks, it means your profile did not fully match our expectations. However, nothing is lost : we sincerely thank you for your application and invite you to stay tuned for our future opportunities. Feel free to apply again if another offer matches your background. jid08c973faen jit0207aen jpiy26aen