Remote Italian speaking Customer Support Advisor in Portugal!

Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!

Language

Italian (Native) + English (solid B2)

Key Responsibilities

• Customer Interaction : Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction : Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service : Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
• Sales Support : Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals : Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
• Order Management : Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

Benefits