Contract Operations Specialist

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.

Tasks

Contract Lifecycle & Drafting

• Support the full contract lifecycle from deal closure through post-signature administration and operational handover.

• Prepare, review, and finalise customer contracts, amendments, and side letters using approved templates and clause libraries.

• Draft bespoke contractual documents where required, based on defined legal and commercial principles.

• Coordinate internal approvals and the contract signature process with customers.

Contract Administration & Compliance

• Maintain complete and accurate contract records, including storage, scanning, version control, and archiving.

• Track contract milestones, amendments, renewals, and lifecycle events.

• Monitor contractual obligations and support contract compliance throughout the contract term.

• Act as a point of reference for internal stakeholders on contractual content and interpretation.

Commercial & Operational Support

• Provide contract-related operational support to Sales, including legal and compliance input for RFIs and RFPs.

• Draft standard side letters based on approved templates and proposal structures.

• Support Finance and Operations with contractual interpretation, invoicing questions, and enforcement of customer obligations.

• Coordinate formal contract handovers and track completion of all downstream administrative steps.

Systems, Data & Invoicing

• Create customer codes and maintain accurate customer and contract data across systems.

• Enter contractual and commercial data into invoicing and financial systems with a high level of accuracy.

• Support invoicing alignment between contracts and billing systems.

• Manage customer portal access rights where applicable.

Process & Documentation

• Contribute to the documentation, standardization, and improvement of contract-related processes and SOPs.

• Identify operational risks or inefficiencies in contract handling and propose pragmatic improvements.

Profile & Requirements

• Solid professional experience in contract operations, contract administration, or a comparable commercial/legal support role, enabling independent ownership of contract-related tasks.

  Demonstrated experience with template-based agreements, amendments, and side letters; ability to draft bespoke agreements is advantageous.

• Exceptional command of written English, with outstanding grammatical accuracy, stylistic consistency, and sensitivity to legal and commercial language. Other languages are desired (e.g. German, French etc.)

• Proven ability to draft, review, and interpret contractual wording with precision and consistency.

• Naturally meticulous, detail-oriented, and reliable when handling contractual documentation and data.

• Open, teachable mindset with the ability to adopt and apply defined standards and ways of working.

• Strong organisational skills and comfort working cross-functionally with Sales, Finance, and Operations.

• Experience with contract repositories, invoicing procedures, and CRM or ERP tools.

• Experience in the aviation industry is an advantage; additional languages are an asset.

What we offer

• Working in an open and cooperative environment with a motivated and friendly team

• Flexible working hours (flex time model)

• Hybrid work model
  

• Flight and travel discount

• Excellent working conditions in pleasant surroundings

• Good professional and personal development opportunities

• Highly appealing pension fund scheme/retirement savings plan

• An international work environment with people from around the globe

Workplace & Culture

This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.