Manager Medical Doctors

Manager Medical Doctors

At Medi24 , we strive to provide our patients with the best possible telemedical care. Our Medical Team Managers are responsible for managing a team of highly skilled medical doctors, working closely with colleagues in Telemedical and Customer Care teams, to provide high standards of medical care.

What you do

• Management of a team of medical doctors, ensuring best practice is applied in everything the team does, both clinical and operational.
• Develop and deliver on KPI targets to measure and enhance our customers experience with our medical teams
• Identify opportunities to enhance our client experience and increase profitability
• Continual monitoring and review of procedures, including system processes, and the introduction of necessary process enhancements.
• Continuous improvement of medical processes, working closely with our Medical Director
• Prioritise customer satisfaction and implement improvements to address customer inquiries, concerns, and feedback to enhance the overall customer experience.
• Managing the teams communications with client and customers
• Work closely with our workforce management team to optimise schedules for your team and for our clients
• Identify training and development requirements, both operational and clinical, and devise and implement strategies to address these needs.
• Collaborate with other functions to contribute positively to the overall success of Medi24.
• Foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores.
• Be an ambassador for our values while creating a high-performance culture.

What you bring

61003 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent