KEY RESPONSIBILITIES
IFM (Integrated Facility Management)
- Implement an IFM solution for the hard and soft services in the boutiques
- Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
- Monthly reviews (performance, targets etc.) and reporting : deliver KPI’s to the management and the Maisons when needed
- Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
- Insure the integration of Service Now by the IFM provider
- Create a synergy with the Maisons
Boutiques Operation
In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)Support the Maisons on renovation projects to guarantee smooth and effective site operationsLiaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.Service Now
Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract managementCoordinate communication and change management with the MaisonsMonitor data with the CAFM tool to track performance and identify areas for improvementShare the relevant data to the project team when needed including the MaisonsContract and Cost Management
Source, negotiate with and manage vendors for services such as cleaning and maintenanceManage contracts with the different suppliers for the hard and soft servicesSLA monitoringConduct tender process and due diligenceBudget preparation and cost controlProject Management (25% of Time)
Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultantsAd Hoc presentation on miscellaneous topicsProvide regular updates to the CFO on project progressFacilitate seamless project transitions to go-live and operations through effective team collaborationManagement of 1 personPROFILE
Minimum of 5 years of experience in facility management and project managementStrongly preferred experience in the luxury retail industryEngineering degree in a relevant field or Certified Facility ManagementExperience in project management, financial tracking and budgeting, and contract managementCurious, pragmatic and innovativeStrong negotiation skillsPositive and service orientedAble to communicate efficiently in a matrix structureProactive, flexible and adaptableCollaborate effectively with key internal stakeholdersFluent in French and English, German strongly appreciated