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Customer Success Manager, Airports (m / f / d) 80-100%

Xovis AGBern Zollikofen

Vor 30+ Tagen

Stellenbeschreibung

Bern, Zollikofen

Be Open-Minded. Be Ambitious. Be Independent. Be Xovis.

Looking for a different sales role in a different team within a different kind of company? Welcome to Xovis, a market leader in people flow solutions. A Swiss company with an office in Boston and operations worldwide, Xovis is at the edge of the behavioral analytics revolution, working closely with more than 100 airports and almost 300 major players in the retail industry to deliver state-of-the-art data capture solutions.

Our Airports Customer Success Team is responsible for ensuring airports get the desired results by operating the Xovis solution. Understanding every customer's needs is key to bring our wealth of knowledge from across the world to the individual airports, helping to deliver best practices related to people flow. To further enlarge our footprint, and to foster existing customer relations, we're looking for a :

Your area of responsibility includes

Take ownership and responsibility of an exciting portfolio of international airports
Build and maintain strong professional relationships with assigned airport clients
Work closely with your clients to understand their business needs and demonstrate the value that Xovis adds. Be their single point of contact, and their voice within the company
Create deep selling opportunities with assigned customers, increase coverage
Administrate contracts or POs, update project cockpits, ensure invoicing of project services
Maintenance contract management : negotiate and invoice maintenance contracts
Create and follow up on business opportunities in assigned regions, develop new customers

Your background

Bachelor’s Degree, preferably in business management, information systems, airline / airport management or another related field

Multiple years of international work experience, preferably in a technology-related field and / or in a commercial function, prior aviation experience is a plus

Experience in business development and / or client relationship management

Proven track record in leading times and meeting sales targets

Experience with closing complex international commercial negotiations

Good command of written and spoken English is a must, every additional language ( especially French ) is a decisive plus

Outgoing personality with commercial flair to transform a business relationship into revenue

Ability to travel 20-40% of the time, within Europe, overseas, and beyond – sometimes at short notice

What we offer

A highly motivated and tightly knit team with a "let's roll" attitude

An open-minded, ambitious and fast growth environment

Customers around the world including the biggest names in the airports industry

Flexible working hours

While we're a grown start-up, we've maintained the culture you'd get at a young tech firm

The infrastructure to work as a digital nomad, but you will love working in our offices

An environment with flat hierarchies

Contact

Augustin Blazevic

Human Resources

41 32 342 04 70