Billing Specialist

Job Description

The accuracy of the sales contracts and their invoices by the Billing Department enables the company to efficiently collect the sales revenue. Additionally, it provides predictability for Treasury, ensuring healthy cash flow and reducing financial risks.

The Billing Specialist is responsible for overseeing customers, sales contracts, invoicing and credit / debit transactions for a specific portfolio covering Europe and the Middle East.

This role includes customer system creation and maintenance in collaboration with Compliance and Credit Risk teams, ensuring proper setup for automated communications.

This position serves as a key support for the Sales Team by assisting with contract and promotion entries in the system. Additionally, they identify and validate invoice correction requests within company procedures, escalate errors preventing invoice issuance, and handle ad hoc invoicing needs.

Primary Responsibilities :

• Follow the customer creation or reactivation procedure , ensuring that requestors have completed all required information. Perform necessary controls,  review details with the Sales Team, and verify the roles of the customer deal entity, invoicing / paying entity, as well as delivery entity. Ensure accuracy of email contacts for invoice transmission.
• Update entity register data and escalate any issues related to credit risk or compliance before activating new customers. Regularly update records to deactivate inactive customers on a yearly basis. Review cases involving different invoicing entities with peers and Billing Manager.
• Train and support the Sales Team in entering deals into MCS portal , ensuring pricing details are compliant with management guidelines (approved bidding sheet, sales contract, or weekly spot pricing per regions and product family). Serve as the primary point of contact for contract related issues and escalate unresolved issues to the Billing Manager prior to escalating to IT.
• Review details of new Bidding sheets , ensuring accuracy of units of measure, rebate conditions, dates, delivery addresses, invoicing to, Edocs, EDI, etc.
• Ensure timely invoicing processing once shipments are completed. Monitor and report unconfirmed in-transit dispatches to understand what prevents those to be confirmed each month end close. Communicate to Billing manager unresolved errors consistently.
• Review, approve or escalate credit transactions generated by MCS. Review Manual credits and debits requests and execute those according to company policy rules. Escalate non-compliant requests with proper documentation. Verify sales support conditions against actual sales throughout the year, review third-party sales support invoices, and document and escalate discrepancies.
• Collaborate with the team by sharing knowledge and providing guidance to colleagues. Serve as a backup during team absences and contribute to process improvement.

Participate in updating SOP’s, requests forms and team reporting processes.

Qualifications

Education and Experience Requirements :

Key attributes :

Additional Information

What We Offer :

LI-Onsite