Human Resources Officer

Scope of Work

Vision and Values

As Human Resources Officer, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Wellness

I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms.

All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Human Resources Officer, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as abolition of single-use plastic by 2022, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings, plus communicated as appropriate to our hosts.

Operational Ownership

In this role, I will support and assume responsibility for the efficient operation of the Human Resources department to provide exceptional products and services within brand operating standards.

My key role is supporting the Assistant Human Resources Director in the preparation and implementation of the resorts’ human resources plan including manpower plan, benefits and payroll budget, training and induction plans in line with needs and host engagement initiatives.

I will support and oversee recruitment and host ratios, succession planning and career development plans (MDPs), conduct host satisfaction surveys and formulation of corrective action, arrange periodic host meetings and awards, champion the performance management system, analyze host turnover statistics and trends, ensure job descriptions are up-to-date and relevant and maintain confidential host files.

Periodic salary and benefits surveys will be conducted, and recommendations made to remain competitive and in line with local prevailing statutes.

Host accommodation and facilities are my responsibility, along with the host restaurant and the host committee, career fairs and various other host activities.

I will also support and champion the social and environmental activities in coordination with the Sustainability Manager and coordinate with the identified organizations to carry out all planned social responsibility initiatives.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort.

Human Resources practices will be constantly assessed to remain relevant and effective.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security, fire, emergency, evacuation and crisis procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback.

In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort.

I will perform any additional duties given to me by the Director of Human Resources.

Administration

Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified.

The required meetings and briefings are to be attended or conducted, as instructed by the Assistant Human Resources Director.

Quality

Six Senses guidelines and standards of service and operation will be adopted and followed by all Human Resources and Training hosts so that our performance benchmarks are maintained and exceeded.

Client service and host issues are promptly addressed.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

Financial Performance

In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities.

The departmental budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.

Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.

People Management

As Human Resources Office, I will support in the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team.

I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.

General

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

Qualification : To execute the position of Human Resources Officer, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results.

I possess a minimum of a Bachelor’s degree in Business, preferably in Human Resources or Hospitality Management and more than five years’ experience in a similar human resources role.

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.

I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.

In terms of human resources management, I have an intuitive sense for motivating people, a passion for excellence and an understanding of the sophisticated needs of luxury customers and the hosts who serve them.

My financial acumen positions me as a business savvy leader with demonstrated financial understanding and interpretation of reports plus cost control.

From a people management perspective, I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook and HRIS system. I have an excellent command of written and spoken English with some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Accommodation Provided : No Benefit : Local Six Senses Benefits

Complementary 5 nights in Six Senses properties after completing 1 year of employment

Staff accommodation at a preferential price