Plongeur (H / F) / Steward

Introduction

As Driver, I fully comprehend the vision of Six Senses Crans-Montana to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests.

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Duties and Responsibilities

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

My duties and responsibilities will include :

Offer transfers from and to the airports (Genevea and Zurich mainly but not exclusively) and nearby training station (including but not only Sierre and Sion)

Deliver and pick-up guest luggage and request items according to the standards and procedures in a timely and efficient manner.

Ensure proper transfer of guests when requested and escort guests accordingly throughout the resort.

Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.

Maintain the cleanliness of the resort vehicles and ensure they are in good working condition.

Offer assistance to guests when requested.

Coordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed.

Ensure a timely and efficient transfer of guests' luggage.

Provide a safe and comfortable journey for all guests.

Report any illness, accidents and irregularities to the HR Supervisor.

Maintain an accurate working knowledge of the area, routes and directions.

Bring immediately to the Security any item(s) left behind from guests.

Maintain a high standard of personal appearance, grooming and hygiene.

Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.

Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.

Ensure all equipment of the department is kept clean and in good working condition.

Upsell all resort facilities and activities.

Attend meetings and training as required.

Knowledge and strict adherence to LQA standards.

Perform any additional tasks given to me by supervisor / management.

Qualifications

To execute the position of Steward, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels. I possess a minimum secondary school education or vocational / technical certification in hospitality and more than one year's experience in a similar hotel operational role.

Technical skills include familiar with food and hygiene codes, and various hotel systems including operation knowledge of dish washing machine.