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Customer Service Representative 100% H / F

Customer Service Representative 100% H / F

ALBEDISLausanne, Vaud, CH
Vor 30+ Tagen
Stellenbeschreibung

INTRODUCTION :

For an international industrial company based in the lemanic area, we are recruiting a

Customer Service Representative 100% H / F

In this role you manage order-to-cash activities and provide logistics support for internal and external customers. You will play a crucial role in ensuring order fulfillment, maintaining high customer satisfaction and supporting global logistics operations.

DESCRIPTION DE LA MISSION :

  • Manage the entire order fulfillment process, including order creation, product availability, invoicing, and on-time delivery.
  • Coordinate logistics operations
  • Ensure ERP system accuracy for customer data, sales orders, and invoicing with full traceability.
  • Handle post-sales service activities and customer complaints / enquiries to completion.
  • Organize and oversee return shipments (RMA) for investigation purposes.
  • Monitor and improve customer service processes, documenting and updating procedures as needed.
  • Establish and track KPIs

PROFIL ATTENDU :

  • Business apprenticeship (CFC) in International Economy & Trade, Business Administration, or similar.
  • Minimum of 5 years' experience in a Customer Service / Order Management role.
  • Fluent in English, any other language is a plus.
  • Experience in an environment with ISO 13485 standards.
  • Good knowledge in import / export, international trade compliance, 3PL management, and shipping processes.
  • Strong customer service orientation, with a "can-do" attitude and ability to work under pressure.
  • Excellent communication and organisation skills.
  • If you are passionate about customer service and logistics, and meet the above qualifications, please apply online via the ad link (CV + cover letter)