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Support Specialist

SwisslinxZurich, Switzerland

Vor 29 Tagen

Stellenbeschreibung

We're looking for a contractor to cover a 4-6 month maternity leave starting in December-supporting IT operations for an innovative Web3 & blockchain startup based in Zürich.

Job description

Provide 1st-level IT support during office hours in Zürich, managing requests via Jira Service Management
Handle Mobile Device Management (Kandji) for corporate devices
Administer tools like Okta, Google Workspace, Slack, GitHub Enterprise, Zoom, Google Meet, Jira, and Airtable
Maintain the asset inventory system (Snipe-IT) for hardware and software
Support employees during onboarding / offboarding in collaboration with HR
Resolve IT tickets efficiently, and refine processes and documentation

Requirements

Bachelor's degree in IT or related field

5+ years of hands-on IT support experience (office + remote)

Strong macOS troubleshooting skills

Experience with Jira Service Management is a plus

Wishes

Exposure to Web3, blockchain, or startup environments

ITIL certification

Familiarity with asset management, compliance, and security best practices

Experience in international teams

Competences

Jobalert für diese Suche erstellen

Support Specialist • Zurich, Switzerland