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ALSO Cloud Marketplace Product Content Manager

ALSO Cloud Marketplace Product Content Manager

ALSOEmmen, Kanton Luzern
Vor 30+ Tagen
Stellenbeschreibung

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide

In 2023, net sales of the Swiss-based company, which employs about 4 000 people, amounted to 11.1 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 540 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source. ALSO has three business models : The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area. For more information visit : www.also.com

We are looking for a Product Content Manager - ACMP who will be responsible for the content available for our Partners around the world via Whatfix (digital adoption tool) and Knowledge Base (confluence, help juice or other). In this position, you are responsible for the ALSO Cloud Marketplace (ACMP) product features documentation and feature releases announcements (internal & external) working closely with the product and development team to follow on platform changes sprint after sprint. You will build automated platform guides and maintain them as the product grows.

You will be a part of a journey of an industry leader, whose Cloud Marketplace empowers resellers to manage the customer relationship end-to-end. With ALSO cloud management platform resellers are able to generate new revenue streams, increase customer retention and gain rapid entry into the cloud business.

Job description :

  • Create and maintain articles in Confluence, Help juice or other knowledge base tol
  • Create and maintain content in Whatfix : on-screen guidance flows,
  • You will own the Whatfix tool for ALSO Cloud Marketplace : you will create content (beacons, flows, smart tips), lead the project to integrate Whatfix and Confluence to make most of automation possibilities and increase the ALSO Cloud Marketplace platform usage.
  • You keep yourself updated about any platform changes to make sure that content is always up to date and ready with new feature launch.
  • Cooperate with teams across Europe to plan new content for Whatfix.
  • You will create content in English
  • Ideally, you will also translate content to French and / or German. If these languages are not part of your skillset, you will be co-operating with external translators to keep content up to date with all three languages.

Your profile :

  • The ideal candidate has experience with managing and taking responsibility of the projects and has a basic understanding of how various digital and content creation tools can work together
  • You have previous experience in writing content about technical topics (troubleshooting guides, step-by-step instructions).
  • You have experience with knowledge base systems
  • You have worked with Digital Adoption Tools (onscreen guidance, smart content within an app) previously, or are a fast learner.
  • You have proven troubleshooting skills.
  • You enjoy taking responsibility, have a high degree of self-initiative, and overall excellent communication skills.
  • Organizing your work efficiently and being driven by details is natural to you.
  • You speak fluent English. French and German are a plus, that allows us to do translations in-house.

    • We offer you :

  • Insight into the cloud business and work with the industry leader Cloud Marketplace.
  • Lots of responsibility and possibility to impact the quality of the customer support we provide.
  • Become part of an international team.
  • Freedom to take responsibility, grow with ALSO.

    • We look forward to receiving your CV, application and salary expectation send to .

    Please add "Product Content Manager” the subject field

    It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.