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Switzerland & Austria | Training Manager 100%

Switzerland & Austria | Training Manager 100%

Marionnaud Switzerland AGFällanden, CH
Vor 30+ Tagen
Stellenbeschreibung

YOUR RESPONSIBILITIES IN THIS POSITION WOULD BE…

TRAINING STRATEGY & DEVELOPMENT

  • Design and localize training programs based on global guidelines and regional needs.
  • Develop onboarding programs, product training, customer service workshops, and leadership development plans.
  • Monitor training effectiveness and continuously improve based on feedback and performance KPIs.

DELIVERY & FACILITATION

  • Conduct in-person and virtual training sessions across both countries.
  • Ensure consistent delivery of brand values and standards across all stores.
  • Coach store managers and team leaders to become in-store training ambassadors.

    • CROSS-FUNCTIONAL COLLABORATION

  • Collaborate with the marketing, retail operations, and HR teams to align training with commercial objectives.
  • Partner with regional and global training teams to ensure alignment and knowledge sharing.

    • MONITORING & REPORTING

  • You will be reporting to the People Director of Switzerland and Austria.
  • Track training attendance, completion rates, and impact on performance metrics.
  • Provide regular reports and insights to regional and global leadership.

    • TEAM DEVELOPMENT

  • Identify and develop high-potential retail talent.
  • Support succession planning and career development pathways through targeted training.

    • WHAT WE ARE LOOKING FOR…

  • Bachelor’s degree in Business, HR, Education, or related field.
  • 5+ years of experience in retail training, preferably in the beauty, luxury, or fashion sector. Proven experience in managing training across multiple locations and countries.
  • Fluent in German and English; French is a strong advantage.
  • Strong presentation and facilitation skills, both in-person and online.
  • Willingness to travel frequently between Switzerland and Austria.
  • Deep understanding of retail KPIs, customer experience standards, and luxury brand dynamics.

    • Join us in shaping the future of retail training and empowering our teams to deliver excellence, one customer, one experience, one fragrance at a time.

    Sounds exciting? Then become part of the Marionnaud story!

    Apply with your full application documents and your CV in english. We are looking forward to learning more about you!

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