Front of House Trainee (M / F / D)

THE ROLE

We are looking for a Front of House to join our Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Concierge Department in Zurich, the Front of House Trainee supports the Bell Team in daily tasks, ensuring seamless operations throughout the shift. The Front of House Trainee reports to the Assistant Concierge Manager and Front of House Manager.

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YOUR TASKS

As Front of House Trainee, you will be responsible for the following tasks :

• Assisting guests on arrival by opening car doors for them and escorting them to the front office
• Be present at the Lobby and support the Team operationally
• Delivering luggage at check-in and removing luggage from guest rooms at check-out
• Secure parking of guest vehicles
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
• Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules
• Actively advertises our Fans of MO guest recognition program to our guests

YOUR PROFILE

As a Front of House Trainee, we expect from you :

YOUR BENEFITS

Our commitment to you :

We're Fans. Are you?