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IT Support - h / f

IT Support - h / f

Michael PageGeneva, CH
Vor 30+ Tagen
Stellenbeschreibung

Provide support and management of the end-user IT environment, including :

  • Productivity Tools : Microsoft 365, Adobe Acrobat
  • Content Management Systems : Microsoft SharePoint
  • Business Applications : Core Banking System (S2I), Bloomberg, Refinitiv
  • Communication Systems : Cisco (video conferencing, IP telephony, WebEx)
  • Operating Systems : Windows 10 / 11
  • Hardware : Laptops, desktops, printers, peripherals, and mobile devices

Incident and Request Management (40%)

Identify, log, categorize, and prioritize incidents and requests.

  • Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
  • Document resolutions and contribute to improving incident management procedures.

    • End-User Systems Management (35%)

    Deploy and install hardware and software, ensuring a smooth handover to users.

  • Manage the equipment lifecycle from procurement to disposal.
  • Maintain an up-to-date asset register and support the development of installation standards.

    • Identity and Access Management (15%)

    Create, modify, and deactivate user accounts while adhering to security policies.

  • Manage user access rights based on roles and responsibilities.
  • Perform regular audits to ensure compliance and address unauthorized access.

    • Compliance (10%)

    Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.

  • Identify, escalate, and resolve risks related to conduct, compliance, or security.
  • Education : Bachelor's degree in IT, Computer Science, or related field.
  • Experience : 3-5 years in a similar role. ITIL v3 / v4 certification is an asset.
  • Technical Skills :

    • Strong expertise in Windows 10 / 11, Microsoft 365, and troubleshooting.

  • Proficiency in mobile device management (e.g., JAMF) and hardware / software lifecycle management.
  • Knowledge of Active Directory, SharePoint, and ticketing systems.
  • Basic understanding of IP telephony and video conferencing solutions.
  • Languages : Fluent in French and English.
  • Personal Attributes : Strong organizational and communication skills, team player, and problem-solving mindset.
  • Location : Geneva or Vaud

    • Onsite position

    Attractive package.