IT Support - h / f

Deliver professional and consistent IT support to European offices by efficiently managing all types of incidents and requests. Ensure that every contact is logged, actioned, and responded to promptly, in alignment with IT standards, targets, processes, and SLAs. Demonstrate accountability by taking ownership of all tickets and diligently seeing them through to resolution.

Always maintain a customer-focused approach and build relationships with key customers.

Promoting use of the IT systems and conducting limited 1 : 1 training

Investigate issues and collaborate with colleagues and technical teams and third-party suppliers as necessary.

Configure, manage and maintain IT equipment, including laptops, multi-functional devices, printers, and smartphones. Ensure all equipment is accurately tracked and updated in the asset management system.

Exchange and move IT equipment as required.

Work closely with colleagues in the UK, Middle East, and Asia.

Assist with central Service Desk functions as required.

Assist with the setup and support of internal and external virtual meetings and presentations.

Alert colleagues of recurring incidents and potential issues.

Managing a local supply of IT stock equipment and accessories

Utilise and update the Knowledge Base while assisting with the creation and maintenance of documentation.

Travel frequently to other offices in the region.

Qualifications and Experience

Experience working on a busy and demanding IT Support team, ideally within a legal practice.

Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word.

Good understanding of PC hardware and software setup and configuration.

Knowledge of Document Management Systems, preferably iManage.

Understanding of software deployment packages such as SCCM.

Knowledge of legal-specific applications such as InterAction and Intapp is an advantage.

Understanding of the ITIL principles.Person Specification

Fluent in French and Fluent in English (spoken and written)

Demonstrate excellent customer service skills, with the ability to convey technical information to nontechnical staff and maintain good interpersonal relationships at all levels within the firm and IT team.

Exhibit strong time management and organisational skills, ensuring deadlines are met and staff needs are addressed promptly.

Attractive package and envionment