AV Technician - L2

Role : AV Technician – L2

Location : Zurich, Switzerland – on-site

Salary : Negotiable dependent on skills and experience, plus company benefits

Hours : 40 hours / week, with shifts between 8am – 6pm Monday through Friday.

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24 / 7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

Due to further growth of an exciting long-term contract with an international blue chip financial organisation, we now have a new opportunity for a proven L2 AV Technician to join our highly collaborative global team, to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site.

As a key member of the L2 team you will work to identify and resolve technical faults across the wide array of videoconferencing and other audio visual equipment; configure devices, assist in office relocations for this high-level client, provide remote support to users at other office locations as needed and complete various tasks as assigned the Lead Break-Fix Technician or management team.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the required services.

Key responsibilities :

Pre-event testing of audio, wireless microphone battery levels etc.

Liaise with the client for large events to understand their requirements

Attend pre-production meetings required for any scheduled special events

Be the primary support to operate global production events

Own the event experiences for the meeting host and attendees

Respond to notifications of AV technical issues directly

Replace components, wires and non-functional parts as needed to restore system functionality

Test room AV functions completely with all sources and capabilities, after troubleshooting and during room annual PM (Preventative Maintenance) performances

Video / audio conference set-up and support.

Site certification of all new and relocated video conference systems

Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify

Ensure all multi-media / presentation rooms are maintained in good working order

Assist with support for multi-media broadcasting

Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

Skills Profile

Good knowledge of Signal flow in video, audio, and control wiring

Knowledge of Cisco videoconferencing systems

Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred

Strong capability with operation and troubleshooting of AV control systems (e.g., Crestron)

Ability of loading of compiled code in control processors and touchpanels

Strong troubleshooting and diagnostic skills with AV gear

Knowledge of AV systems and behaviour of AV signals

Ability to read as-built drawings and apply the understanding to diagnose reported problems

Ability to recognize and describe audio and / or video signal degradation

Good communication skills with vendors, co-workers, and managers

LCD and DLP projector maintenance capability

Ability to improvise workarounds for AV setups to meet the requirements

Some installation skills preferred but not required

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities :

At Yorktel-Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Yorktel-Kinly soon.