The company
Time is what you make of it."
Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
Job description
Leading the team with the store- and assistant store manager
- Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager
- Integrating and training new employees
- Passing the passion for the brand on to the team, to constantly evolve customer service
- Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising)
- Organisation and execution of meetings in collaboration with the store- and assistant store manager
- Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG's, etc.
- Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out
- Take on a neutral role / referee in case of occurring conflicts
- Regularly organise meetings (minimum once a week)
- Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.
Sales management : boost sales
Knowledge of different collections and products (tendencies, style, material, etc.)Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team)Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.)Staying vigilant concerning eventual theft, so it can be preventedTour-guide-businessSetting the scene for the brand (image, product, merchandising)
Steadily monitoring, to ensure a safe, tidy, and clean storeMonitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.)Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the storeLeading the store in collaboration with the store- and assistant store manager
Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor lawOptimising expenditures, which can influence the operating statement (office supplies, telephone, etc.)Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.)Analyse results based on collections and indicators, so a plan can be realisedEnsuring the information flow and directing it to the hierarchyS tore organisation in collaboration with the store- and assistant store manager.
Ensuring the perfect condition, maintenance as well as the necessary materials of the storeMonitoring the organisation and clean-up of the material reserve as well as the back office according to the defined processEnsuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store)Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.)Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stockProfile
Besides his main tasks / goals, to excite the customers and respect the brands policy, the deputy flagship store manager must fulfil the following mission :
Leading of a team in collaboration with the store managerBoost the salesSetting the brand into sceneEnsuring the organisation as a whole and management of the store in collaboration with the store managerCommitment to progress
The behavioural model obligates every employee to take on professional responsibility. The deputy store manager commits to :
Foster the brand by means of his behaviour
Respect the work tools and work environmentGuaranteeing the safety of the wares and peopleFoster the interpersonal relationships (good communication)Adapt the work plans and absences, to secure a smooth customer serviceApply and develop intentions of the company in relation to all expensesProfessional requirements
Education as a salesperson in retail and / or education as a sales coordinator with commercial skills as an advantageExperience in sales and leadership of a store and its sales staff, or as assistant store managerCustomer oriented and customer friendlyTakes on initiativeExperience in PR and marketing activitiesBeing proficient in sales strategyNumbers orientedCommitmentRepresenting the brand SwatchLanguages
Mother tongue / Excellent German / Swiss German
Very good to excellent English level (C1 and above)
Any other language a real asset
Company address
SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel / Bienne
Contact
Swatch Retail AG
jid15bff4aa jit1251a
