Guest Experience Host

Are you passionate about travel and have experience in the river cruise sector? We're looking for a dedicated Guest Experience Host to join our team and deliver exceptional experiences on our luxury river cruises. If you have a flair for hospitality and a love for exploring the world's most beautiful destinations, we want to hear from you!

General Responsibilities

Guest Interaction & Service

Greet guests in a professional and friendly manner, ensuring they feel welcome and valued.

Provide accurate information about shipboard services, including daily programs, tours, shore excursions, and other guest inquiries.

Offer recommendations and sell shore side activities to enhance the guests' experience and maximize their time ashore.

Handle guest complaints or concerns in a timely and effective manner, ensuring a positive resolution and maintaining high satisfaction levels.

Act as the main point of contact between guests and the onboard team for all guest-related inquiries and issues.

Shore Excursion Support

Assist the Guest Experience Manager in the preparation and coordination of shore excursions.

Participate in shore excursions to ensure smooth operations and to provide guests with an engaging, informative, and enjoyable experience.

Ensure that all excursions are run according to company standards, maintaining high levels of guest satisfaction and operational efficiency.

Prepare and organize tour packages, briefing materials, and manifests to ensure excursions are executed flawlessly.

Monitor the status of tours and handle any on-the-day issues or adjustments that may arise.

Operational & Additional Duties

Perform additional duties vital to the ship’s daily operation, such as gangway duties and assisting with crew-related tasks as assigned by the Purser.

Handle disembarkation information, provide guests with assistance, and ensure smooth transitions during departure.

Maintain high levels of attention to detail for day-to-day operational tasks and guest satisfaction.

Prepare printed materials for guests' suites, including welcome letters, farewell cards, questionnaires, and other necessary documents.

Financial Responsibilities

Assist in processing payments for shore excursions, handling guest transactions, and ensuring that the correct charges are made to guest accounts.

Work closely with the Purser to manage the financial aspects of guest services.

Safety & Emergency Responsibilities

• Enforce the use of Personal Protective Equipment (PPE) in all work areas to ensure a safe environment.
• Promote and practice Safe Lifting Techniques to prevent workplace injuries.
• Ensure that all equipment is securely stored when not in use, adhering to safety protocols as outlined in the Safety Card.
• Participate in guest and crew safety drills, including lifeboat drills and other emergency preparedness activities, as required.
• Assist with emergency duties and other safety-related tasks as assigned.

Team Communication & Meetings

Maintain close communication with the Guest Experience Manager, Purser, and the SPA team to ensure smooth operations and high guest satisfaction.

Regularly attend briefings, team meetings, and training sessions to stay up-to-date with new procedures and guest service expectations.

REQUIREMENTS

Education & Position Requirements

Preferred : College Degree / Diploma in Hospitality, Tourism, or a related field.

Minimum : Two (2) years of experience in a luxury hotel front desk position, one (1) year experience onboard a luxury cruise ship with high guest contact, or equivalent experience in the shore excursions department.

Language Skills :

Fluent in written and spoken English (mandatory).

Intermediate proficiency in German .

Fluency in additional languages such as French, Spanish, or Portuguese is a plus.

Key Skills & Competencies :

Excellent interpersonal and public communication skills.

High proficiency in Microsoft Office Suite (Outlook, Word, Excel) and other relevant company systems.

Strong organizational skills and the ability to multi-task efficiently.

Must possess the ability to interact with all levels of people and remain calm under pressure.

Outgoing, engaging, and professional personality with a focus on service excellence.

Additional Requirements

Must be able to handle the physical demands of the role, including standing for long periods and assisting with luggage and other tasks as necessary.

Ability to remain composed and professional during busy periods, ensuring guest satisfaction remains a priority.

WHAT WE OFFER

If you are ready to embark on an exciting career journey with us, apply now and be a part of creating unforgettable memories for our guests!