IT Support Specialist

For one of our clients in Geneva , we are recruiting an IT Support Specialist who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you!

Responsibilities :

As an IT Support Specialist you provide support to end-user's IT environment. You identify, record and prioritize incidents and requests. You investigate root causes of incident and requests. You resolve issues and escalate unresolved incidents. Moreover, you document and close resolve incidents and requests. In addition, you contribute to improve incident management procedures. You are also in charge of end-user systems management and of identify and access management.

Profile :

• Bachelor in IT
• 3 - 5 years experience in a similar position
• ITIL V3 or V4 certifications a plus
• Experience in ticketing and service management
• Experience in identity and access management (IAM)
• Excellent knowledge of Windows 10 / 11, MS 365 and troubleshooting
• Excellent knowledge in managing mobile devices (JAMF or similar)
• Excellent knowledge in hardware / software deployment and lifecycle management
• Good knowledge in AD and Sharepoint
• Fluent in French mandatory and English good level
• Resident in Switzerland mandatory

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