Account Manager

Your tasks

• Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial and Head of Business Unit
• Participate in contract handover meetings with Product Management and identify and analyze contractual risks and initiate mitigation actions accordingly
• Be the main point of contact for the customer, handle and process customer feedback, and organize and coordinate customer review meetings
• Lead kick-off meetings for a new engine shop visit, attended by the Ops Project Lead, Engineering, and Purchasing and provide accurate engine delivery information to the induction slot planning
• Organize and coordinate Table Inspection’s with the customer
• Communicate any commercial and TAT related topics during a shop visit and ensure OTD of an engine
• Offer to the customer part replacements and exchanges, and communicate on the financial aspects of such replacements / exchanges to the customer
• Initiate and coordinate Closing-the-Loop review meetings after engine shop visits have been performed and feedback back into the Organization
• Ensure profitability of the shop visit within the boundaries of the contractual clauses
• Issue Preliminary Invoice(s) based on shop visit price estimation and perform invoice review for Main / Final Invoice at the end of a shop visit
• Build and release accruals for any volume discounts / incentives, marketing / agency fee’s, TAT penalties, warranty risks, and potential invoice disputes
• Resolve and settle invoice disputes with customers
• Lead and support the cash collection process with involvement of Sales

Your profile

Your chance