Client Products / Services Training Specialist 60 - 100% (f / m / d)

Description

The Opportunity

We are seeking a Technical Trainer to join our team in Zurich. This role offers the opportunity to develop and deliver training programs and materials on our client’s products and services for all levels of organizational staff. You will be part of a global team that values diversity and collaboration, driving innovation and excellence. As a Technical Trainer for Gas Insulated Switchgears, you will be responsible for training and certification of our global network of field service engineers. Additionally, you will provide tailored training to external customers worldwide. Being part of the global Gas Insulated Switchgear competence center in Rüti and Oerlikon, Switzerland, you will support the global network in technical aspects as a subject matter expert.

How you'll make an impact

Providing technical trainings for our global field service engineers as well as for our customers

Manage the entire training project lifecycle, including envisioning (Vision / Scope), planning (Project Plan and Functional Specs), developing (Instructional Design), stabilizing (BETA / Train the Trainer), and deploying (coordination of people, staffing, and other resources & communication)

Develop training documentation and use a variety of training mediums such as classes, workshops, Computer Based Training (CBT), and online help

Measure training return on investment (ROI) and pilot-test new training techniques, tools, and processes to increase training effectiveness

Apply practical knowledge of the job area typically obtained through advanced education and work experience

Work independently with general supervision, addressing difficult but typically not complex problems

Influence others within the job area through explanation of facts, policies, and practices

Your Background

Strong experience in the field as field service engineer or supervisor

Strong understanding of Gas Insulated Switchgears or similar technical products

Experience in developing and delivering technical training programs

Excellent communication and presentation skills

Ability to work independently and manage multiple projects simultaneously

Proficiency in using various training mediums and tools

Fluency in both English and German is required

Availability to travel abroad for Customer Site Trainings (Approx. 10% International travel)

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

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