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amnis is a dynamic, venture-backed FinTech company on a mission to reshape international banking for businesses. With a growing presence across Europe and a client base exceeding 2’500 companies, we are gearing up for our next phase of expansion after successfully entering multiple new markets since 2022.

We are seeking motivated, outgoing individuals who are ready to embrace the challenge of joining a European FinTech in its exciting scale-up phase.

Tasks

Do you enjoy starting where others stop and consider yourself a problem solver? Do you excel at staying precise and composed under pressure? If so, you could be the ideal fit for our Cash Management & Payment team.

In this dynamic and fast-paced role, you will play a key part in managing payment investigations and overseeing the chargeback process for transaction disputes on behalf of our cardholders.

We are looking for a new team member to support us with the following tasks and contribute to the following responsibilities :

• Monitoring payments to ensure they are processed accurately and on time, and resolving delays quickly.
• Payment investigations in all currencies.
• Independently coordinate payment inquiries and compliance requests from and to our banking partners.
• Representing the interests of our cardholders against unjustified claims by merchants worldwide
• Gathering and providing evidence, as well as preparing chargeback dossiers.
• Managing the entire chargeback process (from the initial dispute to the final decision of the scheme).
• Interaction with our relationship management team, coordinating with internal departments, as well as collaboration with our partner banks to ensure top-notch service.

With your expertise in this field, you will play a vital role in the timely follow-up of payment transactions processed by amnis, contributing to a positive customer experience.

Requirements

Benefits

Main work location is Zurich. Possibility to work up to 40% homeoffice.

AMNIS vereinfacht für kleine und mittlere Unternehmen über eine voll automatisierte Plattform den Umgang mit Fremdwährungen und internationalen Zahlungen.