Customer support Jobs in Thalwil

Intro

MyCamper is the largest sharing platform for campervans and motorhomes in Switzerland, Sweden, Norway, Finland, and Denmark. Our mission is to make camping accessible for everyone by making better use of existing resources.

As a Customer Support Agent, you are the link between MyCamper and our customers. You are the contact person for all platform and booking-related questions. With your proactive, empathetic, and reliable manner, you can quickly find appropriate solutions for all parties.

Tasks

Manage and resolve customer support cases efficiently, ensuring high satisfaction ratings and timely resolution.

Provide customer support in German and English through chat, email, and calls.

Collaborate with team members to solve complex requests, share insights, and contribute to a supportive work environment.

Take ownership of tasks by researching solutions, prioritizing workload, and proactively addressing challenges.

Document and translate processes.

Requirements

Experienced : You have at least 2 years of experience in customer service (more is a plus)

Great communication skills : You’re able to communicate effectively, written and verbally. There’s not much back and forth required. You document clean and thoroughly.

You communicate on a professional level in English (must), German (must) and can lead basic conversations in French (must) or a Nordic language is a plus. NOTE : we reject all applications which don't fulfill the EN / DE / FR criteria.

Problem solver : Whatever the issue is, you find a way to solve it, or you work with the team to solve it. You have a propensity for action.

Stress resistance : You can handle pressure, work on multiple cases in parallel, and prioritize continuously.

Adapt quickly to new tools, workflows, and processes to improve operational efficiency

Improvement mindset : you think things through / question processes, and come up with practical improvement suggestions

Benefits

• Compensation ~60,000 CHF / year (roughly € 64,000)

A chance to shape a fast-growing international scale-up and become part of MyCamper's success story

Contribution to a mission that promotes sharing and sustainability

Regular international team events in one of our locations

4 weeks working from anywhere and 40% home office

Flat hierarchies in a motivated, dynamic, and ambitious team across 3 locations (Sweden, Switzerland, remote)

50% discount on camper rentals through MyCamper

1,000 CHF perks budget per year that can be used for education or personal health

What to Expect

If you're interested, please send us your CV and, optionally, a cover letter in English. We'll respond within seven days. If your profile fits, the process includes :

Screening call with the COO

Interviews with team members

A paid 2-day trial project

Space for your questions—we want a great mutual fit