Customer experience manager Jobs in Wallisellen

Decentriq is the rising leader in data clean room technology. With Decentriq, advertisers, retailers and publishers are collaborating on 1st party data for optimal audience targeting and campaign measurement. Headquartered in Zürich, Decentriq has gained the trust from renowned institutions in the DACH market and beyond, such as RTL Ad Alliance, Publicis Media or PostFinance.

We are looking for a German speaking (Senior) Customer Success Manager to oversee some of Decentriq most critical client accounts, including large enterprise clients.

Would you like to be part of Decentriq mission to make the advertising industry ready for the 1st party era ? If so, we'd love to hear from you.

Tasks

• coordinate the deployment of Decentriq across the business, data and tech teams
• manage and cultivate stakeholders relationships
• onboard users on the platform and provide first level of support
• ensure customers are extracting value from Decentriq and help them quantify it where possible (e.g. campaign performance lift)
• support your customers as they initiate collaboration with partners in or out the existing Decentriq network
• scope new high-value use-cases with clients and identify opportunities to grow the contract value
• relay user product feedback to the product team and actively contribute to the product roadmap

Requirements

Benefits

No need for a formal motivational letter. Just send your CV along with a few bullet points about why you're excited to work with us. We look forward to your application!

Decentriq, the “Switzerland of data”, is a confidential data collaboration platform. By enforcing compliance and control with advanced privacy technologies, it helps enterprises scale data collaborations across organizational boundaries and unlock value from data that would otherwise be too sensitive to use.

Designed for both data scientists and business users, collaborators use Decentriq’s data clean rooms to analyze sensitive data without sharing it. Powered by confidential computing, data remains encrypted throughout its lifecycle and is verifiably never accessible to another party — not to us, and not even to the cloud provider. Combined with smooth collaboration workflows, fully flexible analysis and maximum interoperability with other technologies, Decentriq makes “sharing without sharing” a scalable strategy.

Decentriq powers data collaboration in the world’s most privacy- and compliance-conscious industries, including media, healthcare, banking, and the public sector.