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Client success manager Jobs in Luzern

Zuletzt aktualisiert: vor 4 Tagen
Principal Customer Success Manager (FTC)

Principal Customer Success Manager (FTC)

OneStream SoftwareLuzern, ZI , CHE
OneStream’s mission statement "Every customer must be a reference and success” drives everything we do.We will continually listen to the changing needs of our customers to determine the direction o...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
General Manager, Switzerland

General Manager, Switzerland

GfKRotkreuz
Vollzeit
We are seeking a dynamic and strategic.Reporting to our Manging Director, DACH based in Germany, the.CHE business including developing and executing a growth strategy, building and leading a high-p...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Oberarzt Anästhesie (w / m / d)

Oberarzt Anästhesie (w / m / d)

Claudio Cavelti | Managing PartnerDierikon, Luzern, Switzerland
YouGov is a global research data and analytics group.Our mission is to offer unparalleled insight into what the world really thinks and does. With operations in the US, the Americas, Europe, the Mid...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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General Manager, Switzerland

General Manager, Switzerland

TN SwitzerlandRisch-Rotkreuz, Zug, Switzerland
We are seeking a dynamic and strategic.Reporting to our Managing Director, DACH based in Germany, the.CHE business including developing and executing a growth strategy, building and leading a high-...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
  • Gesponsert
Store Manager

Store Manager

JOE & THE JUICELuzern, Schweiz
Our vision is to become the first truly global people-centric food and beverage brand by offering a healthy, convenient, and ambient experience when entering our universe.To achieve this goal, we a...Mehr anzeigenZuletzt aktualisiert: vor 22 Tagen
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Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

RockenCham, CH
ROCKEN® hat mit Ihrer digitalen Rekrutierungslösung den Bewerbungsprozess massgeblich vereinfacht und setzt damit einen neuen, einheitlichen Standard. Wir verbinden Talente, Experten und Expertinnen...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Regional Manager Eastern Europe and Central Asia (m / f / d) 100% (canton Lucerne)

Regional Manager Eastern Europe and Central Asia (m / f / d) 100% (canton Lucerne)

Mevelin AGLucerne, Switzerland
Quick Apply
For our client, a dynamic international trading company based in the canton of Lucerne, we are looking for an experienced. Regional Manager Eastern Europe and Central Asia (m / f / d) 100%.Develop and m...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
System Engineer Windows Client / Server

System Engineer Windows Client / Server

Art of Work Personalberatung AGCham
Seit 25 Jahren vermittelt Art of Work erfolgreich Kontakte zwischen qualifizierten, motivierten Mitarbeitern und attraktiven Arbeitgebern. Mit 7 Geschäftsstellen sind wir in der gesamten Deutschschw...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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IT System Engineer - Client- und Datacenter (80-100%)

IT System Engineer - Client- und Datacenter (80-100%)

yellowsharkOberwil b. Zug, CH
Die abwechslungsreiche Stelle beinhaltet die Planung, Installation und Unterhalt von Client- sowie Datacenter-Infrastrukturen bei den Kunden. Dafür sind wir auf der aktiven Suche nach einem oder nac...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Client Advisor (m / w / d)

Client Advisor (m / w / d)

BuchererLuzern, CH
Bucherer ist europaweit die führende Marke im Handel von hochwertigen Uhren und Schmuck.Permanente Inspiration unserer Kundschaft, perfekte Gastfreundschaft und gelebte Leidenschaft stehen dabei im...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Finance Manager

Finance Manager

CareerplusStans, CH
Sind Sie bereit, Ihre Führungskompetenz im Finanzwesen in einem dynamischen Umfeld einzusetzen? Bewerben Sie sich jetzt als Supervisor im Finanzwesen in der Hotellerie!. Dieses renommierte Unternehm...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Customer Success Manager DACH

Customer Success Manager DACH

Red Bud Regional HospitalLuzern, ZI , CHE
Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Modern Workplace Engineer

Modern Workplace Engineer

Goldwyn Partners Group AGInnerschweiz
Du suchst eine vielseitige Aufgabe im Bereich Client Engineering von der Beratung über Lösungsdesign bis zur Umsetzung? . Engineering in den Bereichen Microsoft Kundeninfrastruktur und Digital Workp...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager DACH

Customer Success Manager DACH

Mercy CorpsLuzern, ZI , CHE
Every customer must be a reference, one success at a time” This is our mission statement and drives everything we do.We will continually listen to the changing needs of our customers to determine t...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d) für SaaS-Lösung

Customer Success Manager (m / w / d) für SaaS-Lösung

Calenso AGRothenburg, Lucerne, Switzerland
70.000,00 CHF–100.000,00 CHF jährlich
Quick Apply
Calenso ist die #1 Softwareplattform in Europa, welche beratungsintensiven Branchen eine massgeschneiderte Terminbuchungs- und Kommunikationslösung bietet. Das intelligenteste Buchungstool auf dem M...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Portfolio Manager with portable Quant Strategy

Portfolio Manager with portable Quant Strategy

Leibniz GroupLucerne, Switzerland
Homeoffice
Quick Apply
Seeking a talented Quantitative Portfolio Manager to join our dynamic and fast-growing investment team.Leibniz Group is a fast growing Multi-Strategy Multi-Manager Asset Management firm recognized ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Beratung / Customer Success Manager 80 - 100%

Beratung / Customer Success Manager 80 - 100%

Neustadt Agentur AGLuzern, CH
Als Customer Success Manager verstärkst du unser Beratungs- und Projektleitungs-Team.Gemeinsam bildet ihr die Drehscheibe des Unternehmens und sorgt dafür, dass unsere Kundinnen und Kunden im bestm...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
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Principal Customer Success Manager (FTC)

Principal Customer Success Manager (FTC)

OneStream SoftwareLuzern, ZI , CHE
Vor 30+ Tagen
Stellenbeschreibung

ABOUT THE JOB

OneStream’s mission statement "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our platform, service, and support.

Our goal is to develop strong partnerships with our customers and make them “lifelong OneStream customers.” Sales is responsible for acquiring new customers and Customer Success partners with Sales to nurture and grow those customers into “lifelong OneStream customers.”

The Principal Customer Success Manager (Principal CSM) is at the center of our mission statement to make every customer a reference and success.

The Principal CSM will have three primary focuses :

1) managing a portfolio of complex customers within the region.

2) coaching, mentoring one or more CSM’s within your region.

3) supporting / managing the operation metrics.

The Principal CSM will proactively engage with the region’s most complex customers (and their delivery teams) to support their adoption, expansion, and retention. You will establish yourself as a trusted advisor with the customer’s executive team by being an excellent listener and by sharing relevant examples of how other companies have approached similar CPM initiatives. You will partner with your customer and their delivery team to proactively address program issues and risks to minimize the impact to the program. As appropriate, you will bring the full breadth and depth of OneStream’s resources to help your customer be successful.

The Principal CSM will share lessons learned and provide mentorship and coaching to the Senior CSM’s and CSM’s in the region. In addition, the Principal CSM will work closely with the CS Region Director to proactively manage their region’s renewals and expansions opportunities. The Principal CSM will also work closely with other OneStream departments (Support, Cloud, Product Management, Partner Alliances, Services, etc.) to identify operational challenges within OneStream and then provide suggestions on how to improve the processes.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Partner with sales and your CSM’s to complete a comprehensive sales transition process.
  • Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan.
  • Learn and understand the customers’ business (industry trends, business structure, strategic priorities and initiatives, their CPM roadmap, key stakeholders in business and IT).
  • Become a trusted advisor to the customer.
  • Responsible and accountable for driving your customer’s adoption, expansion, satisfaction, and renewal.
  • Understand customer’s OneStream contractual agreements (Cloud / SaaS, Term, etc).
  • Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
  • Ensure your regional CSM’s execute the customer’s onboarding process.
  • Develop strong working relationship with your customer’s leadership team and their delivery team.
  • Execute cadence-based “Business Review” meetings with your customers.
  • Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal
  • Align with Customer Success Leadership on regional metrics.
  • Support your Region CS Director in conducting monthly Region Health Check meetings with the regional sales team.
  • Proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS.
  • Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers.
  • Promote awareness of Regional OneStream Communities and customer educational events.
  • Keep management informed of progress and obstacles on your portfolio of customers.
  • Support Sales in the Customer Account Planning sessions.

Customer Advocacy

  • Learn and understand what your customer values in their partnership with OneStream now and in the future.
  • Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.
  • Leverage the full breadth of your OneStream resources to help your customer be successful.
  • Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc).
  • When necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.
  • REQUIRED EDUCATION AND EXPERIENCE

  • 10+ years of professional experience
  • 5+ years as a Customer Success Manager within Enterprise and / or SaaS vendor
  • 5+ years building and managing customer relationships
  • Customer and account management experience
  • Proven history of keeping customers focused on their desired business outcomes throughout their initiatives
  • PREFERRED EDUCATION AND EXPERIENCE

  • Fluent in both German and English
  • Degree in Business, Accounting, Finance, or Information Technology / MIS
  • Management Consulting / Technology Consulting experience
  • Experience working with the following finance processes : Financial Close, Planning, Budgeting, Forecasting, and Management Reporting
  • Prior experience with any of the following CPM systems; OneStreamOracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)AnaplanSAP Outlooksoft BPCSAP BOFC (Cartesis)IBM CognosOr other CPM solutions
  • TRAVEL

  • Travel Requirement : Must be willing and able to travel up to 50% (travel requirements will vary by customer).
  • PERSONAL ATTRIBUTES

  • A team player with a bias towards action
  • Excellent interpersonal and communication skills
  • Exceptional customer service orientation
  • Professional verbal and written communication skills
  • Professional relationship building skills
  • Excellent ability to problem-solve in a collaborative environment
  • Excellent executive presence (ability to interact with customer executives – Directors, VP’s and potentially C-suite)
  • Strong organizational and planning skills
  • Highly self-motivated and directed
  • Keen attention to detail
  • Comfortable working in high-stress situations
  • WHO WE ARE

    OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit .

    WHY JOIN THE ONESTREAM TEAM

  • Transparency around corporate structure, salary, and benefits
  • Core value of customer success
  • Variety of project work (not industry specific)
  • Strong culture and camaraderie
  • Multiple training opportunities
  • OneStream is an Equal Opportunity Employer. All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.