Customer care manager Lavori in Le locle

Jobdescription

Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Medos International Sarl, based in Le Locle, is a vital part of the Johnson & Johnson family, operating as a key Legal Manufacturer within our medical devices division. We are dedicated to ensuring the highest standards of quality, compliance, and regulatory excellence to bring life-changing healthcare solutions to patients globally. Our international site in Le Locle thrives on collaboration, cross-functional innovation, and a shared commitment to operational excellence.

In this versatile role, you will provide comprehensive administrative and senior secretarial support to the Legal Manufacturer Management representative and the Senior Management team. You will also ensure smooth site administrative support for all other functions located in Le Locle.

Main Responsibilities:

• Maintaining effective and efficient diary management for the Management representative.
• Managing expenses for the Management representative and their deputies.
• Assisting employees and contractors with setting up their accounts on Concur to ensure they can book travel and accommodation arrangements themselves.
• Booking travel for Directors and Managers when required, ensuring a high level of customer service while remaining within budget and adhering to the approved travel and entertainment policy.
• Scheduling Management Meetings, booking meeting rooms or conference calls, and ensuring appropriate refreshments are available and replenished.
• Ensuring timely issuance of meeting agendas, as well as taking and issuing meeting minutes when necessary.Leading or assisting in the organisation of Company Events.
• Organising visitor itineraries on behalf of the Site representative and other members of the Management team, including activities outside of business hours where necessary.
• Seeking opportunities to improve processes, workflow, and quality of work, and eliminating waste where possible using transitional lean methodologies.
• Actively supporting the implementation of Medos International Sarl strategic imperatives and objectives.
• Actively supporting an environment of innovative continuous improvement, focusing on quality, cost reduction, process development, and supply.
• Embracing and living the Behavioral Standards.
• Adhering to Corporate, Franchise, Statutory, Legislative, and Regulatory requirements for GMP, HSE, and Quality.Ensuring responsibilities under the Quality System as defined in the Quality Manual are understood and maintained.
• Ensuring all HSE requirements are fulfilled in accordance with the responsibilities defined in the Company Safety Statement and Environmental policy.
• Maintaining the highest level of confidentiality, discretion, and flexibility.
• Presenting yourself and the office of the Management representative in a professional business manner.
• Communicating business-related issues or opportunities to the next management level.
• Performing other general administrative tasks and duties that may arise in supporting the site as needed.

Qualifikationen

Who we are looking for:

• Proven experience in marketing & sales, office management, commercial administration, or a similar business support role.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Experience with ERP systems (e.g., SAP) for purchase order management is a plus.
• Fluent in English and French (written and spoken).
• Proactive mindset with a high level of reliability and attention to detail.

Please note that this role requires 100% full-time presence on-site in Le Locle; remote work is not available for this position.

This role is available immediately, is based in Le Locle, Switzerland and will initially be limited for 12 months. If you are interested in working for a globally leading healthcare company in a challenging role, then send us your application today.