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Salesforce Service CloudTechnical Lead

Salesforce Service CloudTechnical Lead

SonarSourceGeneva
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

In this role, you can expect to

  • Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
  • Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.
  • Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
  • Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC
  • Support and educate / train our users on best practices in utilizing SFSC tools.
  • Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
  • Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality

The skills you will demonstrate

  • 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
  • 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations
  • Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning
  • Ability to assess the gap and impact of new requirements on current Salesforce implementation
  • Team player with the ability to communicate effectively on technical topics and progress with different stakeholders
  • Creative and analytical thinker with the capacity to challenge requirements and focus on delivery
  • Proven ability to design and implement new processes and facilitate user adoption
  • Salesforce.com Certification in Service Cloud, Architect, and / or Administration is a strong asset

    • Why you will love it here

  • We value a safe work culture - founded in respect, kindness, and the right to fail.
  • We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
  • Work-life balance - a healthy work-life balance is very important at Sonar.
  • Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
  • We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.