Client Solutions Engineer

Job Description

Join our Technology R&D Lab as a Client Solutions Engineer and become the technical bridge between our innovative composable banking platform and the financial institutions we serve. You have a deep understanding of investment, portfolio analysis and performance as well as strong technical skills. You will play a crucial role in driving customer success by creating comprehensive implementation documentation, supporting client engineering teams through their integration journey, and showcasing our platform's capabilities to prospective customers.

You'll work closely with Product, Engineering, and Sales teams to ensure clients can successfully adopt and deploy our cloud-native SaaS solution. Your technical expertise, knowledge of wealth management and communication skills will be essential in translating complex platform capabilities into clear, actionable guidance that accelerates time-to-value for our customers.

Your key tasks

• Deliver compelling demonstrations of our cutting edge performance calculation engine
• Enable client success in proof-of-concept implementations showcasing platform capabilities
• Provide hands-on technical support to client implementation teams, troubleshooting integration issues and advising on optimal approaches
• Conduct technical discovery sessions with prospective clients to understand their requirements and use cases
• Create and maintain comprehensive technical documentation including implementation guides, API references, integration patterns, and best practices for client engineers
• Develop sample code, reference architectures, and integration examples to accelerate client adoption
• Partner with Sales teams during the pre-sales process to address technical questions, assess feasibility, and scope implementation efforts
• Collaborate with Product and Engineering teams to communicate client feedback, identify common integration challenges, and influence product roadmap priorities
• Build reusable solution accelerators and templates that reduce implementation time and complexity
• Stay current on platform capabilities, releases, and roadmap to effectively advise clients on upcoming features
• Contribute to knowledge base articles, FAQs, and community resources that enable client self-service

Qualifications

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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