IT Onsite Support Technician (Fribourg, Part-time, Onsite, L1 / L2 Support)

D-ploy is a leading  IT  and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an  IT  and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the  IT  community, we optimize our customer‘s  IT  productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where  IT  counts, join us!

Tasks and Responsibilities

• Set-up, maintain and troubleshoot local desktops, laptops, printers, conference / meeting & communication equipment, mobile devices, and related accessories.
• Liaise with management for planning purchases and with local vendors / telecom providers for maintenance and replacements.
• Maintain updated stock and records (CMDB) of assets.
• Monitor & maintain lifecycle of servers & equipment running local application & services.
• Provide on demand ‘eyes & hands’ for equipment locally installed but centrally handled (e.g., network) in support.  Timely respond to support requests from Infrastructure Operations.
• Monitor backups & restore as needed.
• Handle user interactions from walk-in services.  Resolve problems with devices, equipment, software upon user request; guide users and interact with Helpdesk as required.
• Support conferencing and video calls as requested.
• Contribute to on-site and remote events as agreed with local management.
• Support VIPs and related events as requested.
• Provide support to audits as requested.
• Ensure incidents and requests are logged and documented in Service system (ServiceNow).
• Analyse recurring issues, identify root causes and long-term solutions; interact with architects and operations to discuss.
• Contribute and coordinate special activities such as office moves, PC refreshes, migrations, equipment upgrades, pilot new technology

Requirements

Benefits

Is IT in your DNA?