Customer Service Representative (H/F)

Functieomschrijving

Description de l'entreprise

For one of our clients, based in Geneva, we are looking for a
Customer Service Representative (H/F)
Temporary position – 100%

Description du poste

Order Handling

• Manage daily, all customer consumable orders processed in various modules: Oracle, Kofax and eBusiness.
• Follow-up the next day the order status (hold, low supply, stock-out, etc...) for appropriate action in case of specific status.
• Monitor/amend interfaced standing orders as required.
• Raise Non Conformities (NC) as per requirements.
• Issue/coordinate Credits; Rebills; Returns linked to customer consumable orders as per requirements.
• Maintain/amend pricing agreements preventing customer consumable orders being processed.
• nvestigate and close reported Disputed Invoices as per responsibility.

Customer Management

• Managing customers inquiries such as pricing, stock availability, delivery, order status and product information.
• Handle credit notes and customer and take appropriate actions based on CSC process.
• Highlight procedures and work instructions corrections and/or updates to your direct report if required.
• Ensure appropriate communication is shared between customers and field operations.
• Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives.

E-Business

• Maintain and control customer database (Book/Ship Notification; etc...).
• E-Business customer setup (Incl. Onboarding).
• E-Order optimization.
• Customer communication - integrations.
• E-Invoicing Coordination.
• E-Business Troubleshooting.
• DxOne – Three60 (CMI) Support.

Profil recherché

• Preferably with experience in a customer support center and/or with customer service administration
• Excellent communication skills
• Language skills: Fluent German (C1 minimum), English (C1 minimum). Any other European language is an asset.
• Urgency focused – Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.