After Sales Area Manager Switzerland (FR)

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Location :  Switzerland | Full-Time

Department : After Sales

Reports to : Head of After Sales in Switzerland

Your Responsibilities :

• Manage and support the dealer / service partner network in Switzerland in your are of responsibility on all aftersales matters.
• Monitor and improve service quality, customer satisfaction, and operational efficiency.
• Ensure compliance with company aftersales standards, processes, and KPIs.
• Analyze market and dealer performance data to identify opportunities for improvement and growth.
• Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
• Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
• Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
• Report market trends, competitor activity, and customer insights to internal stakeholders.
• Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.

Your Profile :

What We Offer

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.