Team Leader Quality Assurance and Customer Quality 80 – 100% (f/m/d)
Description
Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist in power transmission and distribution. Our unit Gas Insulated Switchgears (GIS), based in Zürich-Oerlikon, is active in the development and production of gas insulated switching systems.
We ensure the high reliability of our systems by using state-of-the-art development tools and methods.
For our Business Unit High Voltage Products in Zürich-Oerlikon we are looking for a Team Leader for our Customer Quality and Quality Assurance.
In this challenging position you will provide leadership to and develop 8 quality professionals. You will be the first escalation level in case of customer complaints and ensure all quality assurance tasks such as updating the Quality Management System (QMS) and audits are done in accordance with internal and external requirements.
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Your responsibilities
Leading a team of 8 quality professionals in Switzerland as well as 2 to 3 resources in our India Operating Center (virtual team lead)
Ensure customer complaints are handled professionally and in timely manner
Develop knowledge throughout the GIS organization about problem solving tools and high-quality customer reports, help to foster a quality culture
Ensure the feedback loop and lessons learned actions from customer cases either to suppliers and sub-suppliers as well as to own production
Identifying and driving improvements projects within the Quality team
Planning and execution of customer, internal, and third-party audits
Ensure the operating unit’s quality management system is maintained and up to date
Ensure timely and correct reporting of quality KPIs and use them to identify high impact projects for the unit
Identify and develop talents and living Hitachi Energy’s leadership pillars
Your background
Bachelor or master's degree in engineering or quality management
3 years’ experience in leading teams or experienced in a quality function in the power industry and willing to take a team lead
Proven experience in quality management and facing customers
GIS technical know-how and experience in energy technology is an advantage
Fluency in English, German and any other language is a plus
Good communication and organizational skills and experience in intercultural cooperation
Lean 6Sigma green belt or black qualification is considered an advantage
Experience with SAP S4 / Hana is an advantage
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