Field Service Engineer

Would you like to work in a technological company dedicated to the development of medical solutions?

Inpeco is the world leader in the automation of clinical laboratories , where we create innovative robotic solutions to manage biological samples. Our systems reduce the possibility of human error, limit the risks of contamination and guarantee complete traceability of the sample.

Our solutions support over 2.700 clinical laboratories worldwide .

The Inpeco Group has its headquarters in Novazzano (Switzerland) , a production plant in Val della Torre (Torino) , a site dedicated to Innovative Projects in Pula (Sardinia) , a small site in Verona and five reference locations for the foreign market in Brussels (Belgium), United States, Germany, France and Spain.

What are you waiting for? Come join the Inpeco team and innovate with us!

The Field Service Engineer is part of the Inpeco Customer Success Team, based in our Headquarters in Novazzano, Switzerland. The role is focused on supporting clients and partners with automation and other Inpeco products, performing on-site tasks such as installations, upgrades, and training. The position also requires travelling globally to support key clients and partners.

In details the Filed Service Engineer will have the following main responsibilities : taking part in the installation, configuration, testing and routine start-up of laboratory automation systems; providing remote and onsite technical products support direct clients and partners; carrying out periodic analyses of the performance and workflow of installed systems; handling customers complaints and supporting them in solving technical issues; delivering dedicated technical / application training to direct clients and partners; producing and updating the technical material required for the training courses; providing duty availability to cover Inpeco technical hot line.

We are looking for candidates with :

• Proven electromechanical background.
• Electrical drawing interpretation and mechanical / electronical knowledge.
• Previous experience in the healthcare industry on any kind of automation as a technical expert is a plus.
• Experience in log analysis and troubleshooting of Hardware / Firmware / Software is a plus.
• Strong analytical skills, able to understand problems and lead to solutions.
• Full proficiency in Italian and fluency in English.
• The ability to think out of the box, challenge the status quo and come with concrete and pragmatic proposals.
• Good communication and interpersonal skills and able to interact with different cultures and users.
• Strong organizational skills : able to work independently, effectively handling multiple priorities and delivering in a dynamic and demanding environment.
• Availability to travel 70-80% of the time.

What we offer :