Founded in 1997, Viking is the world’s leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Condé Nast Traveler in the publication’s 2021 Readers’ Choice Awards.
You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.
In August 2022, Viking launched its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking Mississippi. Sailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.
At Viking, we offer great pay and great benefits—including a Swiss-developed training program and a work schedule that provides up to 13 weeks off each year. With all of your living expenses covered during work weeks—including lodging, meals, Wi-Fi, travel to / from the ship, uniforms & laundry—you have the unique chance to save more of your pay than in most other restaurant or hospitality positions. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues—many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful—as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.
PURPOSE OF POSITION
- The Hotel Custodial cleans and maintains all Guest and crew public areas, according to company standards and procedures.
- You are required to work both day and night shifts, as required.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction.
YOUR RESPONSIBILITIES
Clean all public Guest areas, back of house (BOH) and crew areas including the crew restroom, staircase & landing and launderette; regularly vacuum, dust, polish and sanitize assigned areas.Oversee general floor care duties including shampooing, stripping, waxing, etc.Work with and use various chemical cleaning products and floorcare equipment.Remove dirty dishes and / or glassware from public areas.Ensure that cleaning equipment is kept in good working order, reporting any maintenance and / or repair needs to the Assistant Chief Housekeeper; make use of the ship’s reporting system to report maintenance issues.Assist Guests with directions and general information in Guest areas, according to Viking’s STAR Service Standard.Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.Assist with special deliveries to Guests on embarkation days, when necessary.Participate in luggage duty on embarkation & disembarkation day.Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.Demonstrates outstanding flexibility : able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.Work in all Housekeeping and / or Custodial areas based on operational needs.This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
YOUR PROFILE :
1 years’ experience as a Custodial or similar position in a 5 Star Hotel environment required; previous hotel and ship experience is preferred.Must have good English communication skills.Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be flexible and stress resistant, team player, shows commitment.Must be able to work with various chemicals and cleaning tools.Must have knowledge in floor care and experience in operating floor cleaning equipment.Must be physically fit and able to handle 50+ lbs., must be able to do extensive walking and have the ability to stand on feet for a long time.Must have excellent knowledge of all Public Health Policies.MANDATORY REQUIREMENTS & AT WILL EMPLOYMENT :
Ability to provide proof of eligibility to work in the United StatesAbility to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walkingAbility to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.Viking Cruises is an At-Will Employer. As such your, employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at-will.GUIDELINES AND REGULATIONS
Implement Standard Operating Procedures & STAR Service Standards within the department.Ensure appropriate appearance and clothing according to the updated Grooming Standards.The company reserves the right to change / extend this job description if necessary, at any point of time during her / his employmentViking is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.
