After-Sales Services Commercial Excellence Project Manager

Our Maison

Founded in Rome in 1884 by the talented Greek silversmith Sotirio Bulgari, the brand quickly established a reputation for Italian excellence through exquisite craftsmanship and magnificent jewellery creations. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison. Today, Bvlgari operates across five business sectors : jewelry, watches, fragrances, accessories, and hospitality.

Based in Switzerland, our Watches and Fragrances divisions offer an inspiring and dynamic environment, providing exceptional career opportunities within a truly international context.

Our Opportunity

Within our International Customer Service & Supply Chain Team of our Watches Business Unit based in Neuchatel, we are looking for an :

After-Sales Services Commercial Excellence Project Manager

Reporting to the After-Sales Services Customer Service Senior Manager, you ensure consistent After-Sales Services pricing and contribute to the development of commercial communications. Within this scope, you act as the key liaison for all Watch Business Unit policies.

Creation and Benchmarking of After-Sales Offer

In this role, you define and implement commercial policies aligned with market dynamics. You analyze pricing and service positioning, manage base price rules for spare parts and services, and ensure the profitability of repair and distribution activities.

Working closely with Finance, you guarantee the consistency of global sales and margin flows and coordinate the deployment of worldwide pricing structures.

You also oversee the annual update of pricing rules and contribute to the automation of price management processes.

Management of AFSS Commercial Policies

In collaboration with the Commercial, Legal, and After-Sales teams, you create and maintain commercial policies, ensuring coherence across all markets. You participate to the update the AFSS section of Bulgari’s website and develop communication tools to promote and explain the brand’s services enhancing transparency and customer acceptance rates.

Your Background

You hold a Master’s degree in Economics, Business, or a related field, and have gained initial professional experience in Marketing, Business Development, or Finance. Fluent in English and French, you have had ideally a previous experience in After-Sales Service sector with SAP. You have great skills in project management.

Passionate about the Watch Industry, you are a collaborative, positive team player, with excellent relationship-building skills across departments and markets.

You combine analytical skills with strategic thinking and rigor, thriving in dynamic and evolving contexts. Autonomous and result-oriented, you know how to design and execute action plans effectively. Proactive and solution-driven, you take initiative and drive improvements with enthusiasm.

Our Benefits

• A comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment
• A supportive, dynamic, and collaborative workplace culture where every voice is heard and valued
• Modern and welcoming break areas, including complimentary coffee and hot beverages, vibrant cafeterias, and sunlit terraces for informal gatherings
• Access to our B-Clubs (yoga, running, golf, music, among others) offering opportunities to build connections beyond the workplace
• A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network
• An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses
• A flexible working framework, including the possibility of remote work (subject to eligibility), supported by comprehensive IT equipment
• Free parking facilities for cars and bicycles, complemented by electric vehicle charging stations, reflecting our commitment to sustainable mobility
• A complimentary shuttle service linking Neuchâtel train station with our headquarters
• Access to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development

This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity.