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Service Desk Specialist

Service Desk Specialist

Swissquote Bank SAGland, CH
Il y a plus de 30 jours
Description de poste

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :

  • User assistance forpeople in the HQ and branch offices
  • Office applications (standard and business) including treatment, solving and follow-up of issues

Your missions

  • Ensure telephony duty and user reception, following Service Desk opening hours
  • Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with users
  • Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams
  • Manage the life cycle (SLA) of each request and issue and provide feedback to our users
  • Contribute to the knowledge base by documenting solutions for common issues and follow them
  • Manage users accounts (access right, password, application access, exchange, ...)

    • Qualifications

  • You own a CFC, ES or equivalent diploma in IT
  • You have a first experience in helpdesk or IT support
  • You are familiar with Active Directory (Entra), hardware (computer / laptop / mobile phone), ticketing system (ideally Jira Service Desk)
  • You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus)
  • You are service-level oriented and your work with ethic, emphasis and client-care
  • You are autonomous, willing to learn and develop your skills and are lookingforward to prove your team-spirit to your future colleagues
  • You speak French and English fluently

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