Support Engineer

Description : Technical Support Engineer

Background :

Our client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items.

General Information :

• Start date : ASAP
• Latest start date : 3 months
• End date : 31.03.2026
• Extension : TBC
• Work location : Basel
• Workload : 100%
• Travelling : no
• On Call : yes (but not regularly and only during certain bank holidays)
• Team : Banking IT
• Department : Banking

Tasks & Responsibilities :

Must haves :

Interpersonal skills :

Nice to have :

Skills

Employee Value Proposition

Long term opportunity in a highly skilled team.

Job Title : Technical Support Engineer

Location : Basel, Switzerland

Job Type : Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https : / / www.allegisgroup.com / en-gb / privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https : / / www.allegisgroup.com / en-gb / privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https : / / www.allegisgroup.com / en-gb / privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.