Call center Offres d'emploi - Saint-Prex, VD

Company Description

At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds.

We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their longterm growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Position’s Objective & Summary :

This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect and technical team to develop and deploy new SFDC service-based solutions.

Roles & Responsibilities :

Hands on experience :

• Hands on configuration on Service functions
• Develop and debug flow automations
• Great understanding of field service data model and master data setup activities
• Demonstrate a rapid learning ability to understand business needs related to Field Service, Service Contracts, Technical Support and Customer Support.
• Apply service best practices and concepts to ensure that the Salesforce Field Service Cloud and related applications are effectively tested to meet operational objectives
• Adapt to new business requirements and project needs, contributing to testing efforts from day one
• Develop comprehensive test scripts based on functional specifications and business requirements
• Conduct detailed testing (SIT, UAT) to validate system functionality, performance, and user experience
• Collaborate with stakeholders to ensure all scenarios, including edge cases, are tested and documented thoroughly
• Continuously evaluate testing processes and tools, proposing improvements to enhance efficiency and test coverage
• Ensure that testing aligns with business requirements and field service processes.
• Document and report on testing progress, including defect status and test results, to project stakeholders.

Collaboration & Communication :

Training & Knowledge Transfer :

Ideation and Demand Management :

Soft skills :

Qualifications

Required Knowledge, Skills, and Experience :

Experience :

Skills :

Certifications :

Additional Attributes :

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.