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Operations Analyst

Operations Analyst

Company 81 - Manulife Data Services Inc.Manila, Manulife Business Processing Services
30+ days ago
Job type
  • Full-time
Job description

Description

Operations Service Analyst

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Work Arrangement : Hybrid Work Set-Up

Schedule : Mid-shift

Job Summary

Responsibilities

  • Manage the team’s ServiceNow intake queue to ensure requests are accurate, complete, and adhere to defined GWAM Technology standards
  • Perform data reconciliation between various sources (LeanIX, ServiceNow / CMDB)
  • Solicit asset inventory and related information updates with IT Owners and squads across GWAM Technology
  • Investigate and collaborate with IT Owners to resolve asset inventory data inconsistencies
  • Support asset inventory audit activities related to data compliance and governance process
  • Research reporting and process improvement opportunities, conduct analysis, prepare recommendations, and facilitate efficiency enhancements
  • Provide ServiceNow CMDB and LeanIX training and support to GWAM Technology staff
  • Create and maintain documentation including training material
  • Work with Global Technology System Management (GTSM) teams to improve and test ServiceNow and LeanIX tool
  • Manage and support ad hoc assignments including reporting requests

    • Qualifications

  • Excellent analytic skills
  • Strong attention to detail
  • Strong organization and facilitation skills
  • Excellent English communication (both written and oral)
  • Strong presentation skills for different audience levels
  • Action oriented, creative and proactive thinker
  • Easily shifts from working independently to collaborating in a team or group
  • Assertive to ask questions and present innovative ideas to improve reporting and processes
  • Ability to produce high quality reports and presentation material using MS PowerPoint, Visio, PowerBI
  • Intermediate skills in MS Excel using pivot tables and v-look ups

    • Manulife is an Equal Opportunity Employer

    At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact

    Who is MBPS?

    Manulife Business Processing Services (MBPS)  is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

    About Manulife and John Hancock

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

    Manulife is an Equal Opportunity Employer