Account Manager

The Account Manager is equal parts relationship management, sales, and client satisfaction. You will be responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities. We believe that keeping our existing customers is equally as important as acquiring new ones. This role will manage an assigned set of customers with a focus on maintaining and growing renewal rates and establishing relationships with a focus on retention and identification of upsell and expansion opportunities. You will work with the Sales and Customer Success teams to identify growth opportunities and provide insights that improve future outcomes. You not only ensure our customers are set up for success, but also maximize the total revenue. Your ability to clearly articulate our value proposition, sustain and renew subscriptions, resolve customer issues / problems, and effectively manage your time will be well rewarded.What you will do Own the renewals process and collaborate with internal resources (Customer Success, Account Executives, Sales Ops…) to develop comprehensive 'win' strategies for renewalsDevelop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trustIdentify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closureDevelop innovative ways to retain escalated clients and provide them with viable renewal options, including but not limited to negotiating pricing and / or contract durationIdentify cross-sell / up-sell opportunities and make them happenResponsible for creation of renewal order forms and proposals Leverage Salesforce & Clari to maintain an accurate pipeline and forecast What we look for in you Experience in sales, account management, or account expansion Native German and fluent in English is a mustA minimum of 3+ years of relevant SaaS work experienceStrong business acumen and ability to analyze data to address customer situationsExcellent communication / presentation skills and ability to build relationshipsOrganizational and time-management skillsSelf-starter, eager to learn and not afraid to seek out expertise of others around you to adapt and perfect your work. Flexibility to work independently and within a team environmentKnowledge of market research and negotiating principles Bonus points Experience in a high growth companyBachelor degree in Economics, Marketing, or similar What we offer A competitive incentivised OTE (On-Target-Earnings) with uncapped commission and good accelerators.A great career trajectory.An amazing team with 20+ nationalitiesEager to learn?! We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed. Phone & Home Internet reimbursement every month. 25 days of annual leave and 2 Mental Health Days, which brings you to 27 paid holidays per year.Laptop for work purposes.Budget for setting up your Home-Office. Pension scheme plan with 3 options to choose fromMaternity leave 16 weeks full payPaternity leave 4 weeks full payOh and don’t forget about our Beekeeper Stock options!