Customer Success Consulant (Remote Switzerland)

About Us

We are a globally recognized leader in the personal development industry, with a presence in over 100 countries. Through world-class programs and transformational events, we’ve supported thousands of individuals on their journey to growth, success, and meaningful change.

Our business is experiencing significant momentum in the online space, and we’re looking for experienced profesionals to help grow and guide our client base.

About the Role

We’re seeking an experienced Customer Success Consultant to join our team and support clients in achieving meaningful outcomes with our personal-development and e-learning programs. You’ll be a trusted advisor to clients, helping them onboard, adopt, and get the most value from our services — while collaborating with internal teams to optimize their experience and growth.

Tasks

• Onboard new clients : guide them through the program setup, explain how it works, and ensure a smooth start.
• Provide ongoing support and coaching to clients, helping them apply what they learn and overcome obstacles to reach their goals.
• Monitor client progress ; proactively follow up, gather feedback, and offer the support that is needed.
• Maintain strong relationships with clients — act as their main point of contact and strategic partner.
• Apply marketing campaigns templates to attract new clients
• Identify opportunities for clients to benefit from additional products or services (upsells, program extensions) — but always from the perspective of customer value and long-term benefit.

Requirements

Benefits

Why Join Us

If you believe in helping people succeed, enjoy working with clients one-on-one, and want to apply your business or customer-focused experience in a growth-oriented and flexible role — this position offers a unique chance to make a real impact.

At Empowered Growth Academy, our mission is simple yet powerful : to help individuals unlock their full potential and create lives filled with fulfillment, purpose, and success. We believe growth is not just about learning—it’s about transformation. That’s why our programs go beyond theory, offering real-world application and experiential learning that inspire lasting change.